Senior manager/agm - retail & f&b

Job Purpose:
This role will be responsible for overseeing the overall operations of the Retail & F&B along with the planning, execution, and management of the F&B ecosystem within the development. The role involves ensuring smooth operations, driving occupier experience, managing food-court /retail tenant relationships, and establishing the development as a leading workplace and lifestyle destination.
Key Responsibilities:
1. IT Park Food court Technical Management
Oversee end-to-end IT park operations including engineering, housekeeping, security, parking, landscaping, and common area management.
Ensure smooth functioning of all building services including HVAC, electrical, plumbing, fire safety systems, elevators, escalators, DG, and STP.
Monitor preventive maintenance schedules and ensure minimum operational downtime.
Ensure premium upkeep and ambience across all customer-facing and common areas.
2. F&B Operations Management
Lead and manage the overall F&B ecosystem across restaurants, cafés, food courts, kiosks, and specialty dining formats within the IT park.
Coordinate with F&B brands for store openings, fit-outs, operational readiness, and launch timelines.
Ensure smooth functioning of all F&B operational infrastructure including:
Exhaust & Fresh Air systems
Gas bank provisioning
Water inlet & drainage
Grease trap & sewage systems
Power & DB connectivity
Drive operational standards, hygiene compliance, and food safety norms across all F&B operators.
Work closely with brands to improve customer experience, operational efficiency, and business performance.
3. Tenant & Stakeholder Management
Act as the primary operational point of contact for occupiers, retailers, and F&B brands.
Coordinate with leasing, projects, design, and technical teams for smooth tenant onboarding and handovers.
Resolve tenant operational concerns and ensure adherence to park operational guidelines.
Maintain strong relationships with premium national and international brands and occupiers.
4. Safety, Compliance & Risk Management
Ensure compliance with all statutory, fire safety, health, and municipal regulations.
Conduct regular operational and safety audits across the IT park Retail and F&B zones.
Implement emergency response and crisis management protocols (Business Continuity Plan).
5. Occupier Experience & Activation Support
Ensure superior occupier and visitor experience through cleanliness, ambience, crowd management, and service standards.
Support operational execution of events, activations, food festivals, and employee engagement initiatives.
Monitor footfall movement and optimize customer flow within dining and retail zones.
6. Vendor & Team Management
Lead cross-functional operations teams including engineering, housekeeping, security, and F&B support teams.
Manage facility management partners, contractors, and operational vendors.
Monitor SLAs, KPIs, and vendor performance standards.
7. Budgeting | P&L | Commercial Efficiency
Prepare and manage operational budgets / P&L reports and annual maintenance plans.
Track utility consumption and optimize operational costs.
Support revenue enhancement initiatives through operational planning and efficiency.
Qualifications and Work Experience:
Bachelor’s in hospitality, Facility Management, Operations, or related field.
12–18+ years of experience in IT park operations, commercial real estate, hospitality, retail real estate, or large-scale F&B environments.
Strong exposure to workplace ecosystem management, restaurant operations, and commercial infrastructure management.
Experience handling premium occupiers and F&B brands.
Strong leadership, stakeholder management, and execution capabilities.
Knowledge, Skills and Competencies:
IT Park Operations
F&B Operations
Commercial Real Estate Operations
Facility Management
Tenant Coordination
Vendor Management
Safety & Compliance
Occupier Experience
Team Leadership
Crisis Management
Budgeting | P&L & Cost Optimization
Stakeholder Management
Project Coordination
Operational Planning