Customer support specialist

Zybra · Gujarat, India

Salary: ₹18,000 – ₹25,000 per month

Company Description

- Zybra Private Limited is a cloud-based accounting software company.

- We provide accounting, GST, inventory, sales, and business management solutions for Indian businesses.

- Our goal is to simplify business accounting through easy-to-use technology.

- We are a growing technology company with a customer-focused approach.

- We believe in innovation, teamwork, and continuous learning.

Role Description

- Handle customer queries through phone, Whats App, email, and chat.

- Understand customer issues and provide quick and effective solutions.

- Guide customers in using Zybra accounting software and its features.

- Assist customers with accounting and GST-related software queries.

- Troubleshoot basic technical and software-related issues.

- Coordinate with the Product & Technical Team for complex issues.

- Follow up with customers to ensure issues are properly resolved.

- Maintain proper records of customer queries and resolutions.

- Educate customers about new features, updates, and software improvements.

- Contribute to improving the overall customer support experience.

Qualifications

- Bachelor's degree in Commerce / Accounting / Business Administration.

(B. Com, BBA, M. Com, MBA preferred)

- Basic knowledge of Accounting and GST.

- Familiarity with accounting software or ERP software.

- Good English, Hindi, and Gujarati communication skills.

- Good customer-handling and problem-solving skills.

- Basic computer knowledge, including MS Office.

- 0 –1 year of experience; freshers with relevant knowledge are welcome.