Customer service representative

Allianz Services · Thiruvananthapuram, India

Job Role: Associate/Senior Associate Customer Service

Location: Trivandrum

Experience: 0 – 5 Year

Designation: Associate Customer Service

About the Role

We are looking for a motivated and detail-oriented Associate Customer Service professional to join our team in Trivandrum. This is an excellent opportunity for freshers or early-career individuals who are eager to build a career in customer service within a dynamic and supportive environment.

Key Responsibilities

- Handle and process a high volume of customer service tasks efficiently while meeting daily targets

- Communicate effectively with internal and external stakeholders via written and verbal channels

- Maintain accuracy and attention to detail across all assigned tasks

- Adhere to defined timescales and service level agreements (SLAs)

- Collaborate with team members to ensure seamless service delivery

Required Skills & Qualifications

- Education: Graduation required

- Communication: Excellent verbal and written communication skills in English, with the ability to adapt style to suit different business audiences

- Teamwork: Strong team player with a collaborative mindset

- Attention to Detail: Ability to work with precision under tight deadlines

- Efficiency: Proven ability (or aptitude) to process high volumes of tasks while maintaining quality and achieving set targets

*Allianz is an equal opportunity employer. We welcome applications from all qualified candidates.*