Network Operations Center Engineer

Role- NOC Engineer Experience- 8-12YRS Location - Chennai/Hyderabad Mode of Work - Hybrid Shifts - Rotational JOB SUMMARY • Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration. • Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence. • Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms. • Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations. • Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows. • Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities. • Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions. • Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution. • Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions. • Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes. • Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations. • Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards. • Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness. • Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation. • Participate in on-call or rotational support and provide senior-level coverage for critical business services. ESSENTIAL RESPONSIBILITIES • Monitoring & Observability Tools • ServiceNow Incident Management • Major Incident Support • Event Correlation & Impact Analysis • Escalation Management • Infrastructure Operations (Windows/Linux/Network/Cloud) • ITIL Process Knowledge • Stakeholder Communication • Operational Reporting & Analytics Technical Skills • Enterprise Monitoring & Observability (Dynatrace, Grafana) • Infrastructure Fundamentals (Windows, Linux, Network, Cloud) • Application & Middleware Monitoring • Root Cause Analysis (RCA) Support • Dashboard & Operational Reporting • Automation Awareness (PowerShell, Python, Ansible preferred) Incident Management Skills • Incident Triage & Prioritization • P1/P2 Major Incident Identification • Escalation Management • SLA Tracking & Governance • Service Restoration Coordination • Bridge Call Support & Incident Documentation • Post Incident Review (PIR) Participation Operational Skills • Impact Assessment • Resolver Team Coordination • Shift Handover Management • Runbook & SOP Adherence • Change Awareness & Operational Risk Assessment • Continuous Service Improvement • Operational Analytics & Trend Analysis Soft Skills • Strong Analytical Thinking • Problem Solving • Effective Communication • Stakeholder Management • Decision Making Under Pressure • Collaboration Across Technical Teams • Ownership & Accountability EDUCATION • Any Degree EXPERIENCE • 8 - 12 years in NOC/Command Center Shift Details • Ready to work in Rotational Shift (24*7 support model)