Assistant manager

KPMG India · Bangalore, India

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Position Overview:

We are seeking an experienced Service Now Secops, IRM, GRC Developer with minimum 2-12 years of experience in the Service Now platform to join our team and play a key role in designing, developing, and maintaining Service Now Sec Ops solutions. The ideal candidate will have hands-on expertise in Service Now Workspace, scripting, integrations, and portal development to ensure seamless implementation and functionality of Secops, IRM, GRC modules and related solutions.

Key Responsibilities: Secops, IRM, GRC Development & Configuration: Design and implement Service Now Sec Ops solutions, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management modules. Configure and customize workflows, dashboards, and reports to meet organizational requirements. Service Now Workspace Development: Develop intuitive and user-friendly Service Now Workspaces tailored for Sec Ops use cases, enabling efficient task management and visibility for end-users. Configuring the existing Workspaces while adding/removing widgets etc. Portal Design & Development: Create and enhance Service Now Service Portals with a focus on functionalities, ensuring a seamless and engaging user experience. Catalog form creation and integrating those with other Service Now modules is key. Integration: Develop and maintain integrations between Service Now and other third-party systems (e.g., ERP, ITSM, risk platforms) using REST, SOAP APIs, and MID Servers. Troubleshoot and resolve integration issues effectively. Scripting & Customization: Develop and maintain custom scripts using Java Script, Business Rules, Script Includes, and Client Scripts. Optimize scripts to ensure system performance and scalability. Process Optimization: Collaborate with stakeholders to identify and streamline Sec Ops processes, ensuring alignment with industry best practices and regulatory requirements. System Administration & Support: Perform regular maintenance, upgrades, and troubleshooting of the Service Now platform to ensure smooth operations. Provide technical support and training to end-users and stakeholders.

Required Skills & Experience: Proven experience in Service Now Sec Ops module implementation and development. Hands-on experience with Service Now Workspace design and development. Proficiency in Service Now scripting, including Business Rules, Client Scripts, and Script Includes. Experience in developing and customizing Service Now Portals, widgets, and UI pages. Strong understanding of integration methods (REST/SOAP APIs) and troubleshooting integration issues. Familiarity with Service Now platform administration and performance optimization techniques. Ability to translate business requirements into technical solutions. Excellent communication and problem-solving skills.

Preferred Qualifications: Service Now Certified Implementation Specialist – Risk and Compliance Service Now Certified Implementation Specialist – TPRM Service Now Certified Implementation Specialist – BCM Service Now System Admin (CSA) Service Now Certified Application Developer or other relevant certifications. Experience with Agile development methodologies. Familiarity with other Service Now modules (e.g., ITSM, GRC, IRM, or ITOM).

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. A