Overnight Operations Manager -Front Office

Andaz 5th Avenue · United States

Overnight Operations Manager -Front Office Andaz 5th Avenue - 4.0 New York, NY Job Details Full-time $72,000 - $77,000 a year 2 hours ago Qualifications Customer communication Spreadsheets Word embeddings English Managing hospitality teams Productivity software Business operations Team motivation (leadership skill) Full Job Description Summary This position shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for oversight of the Front Office and Housekeeping divisions during the Overnight. This position will report directly to the Director of Operations This position will be expected to work five overnight shifts a week. Essential Functions: Instills a calm, organized approach when interacting in stressful situations Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction Ensure that sufficient staffing is present to meet the daily business demands Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction Local 6 Union experience Salary range for this position is $72,000 to $77,000 depending on experience. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Qualifications Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic background With opening hotels, previous hotel pre-opening experience preferred Service oriented style with professional presentations skills At least 2 years progressive management experience Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear concise written and verbal communication skills in English Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills