Client Advisor, Saks Fifth Avenue MaxMara + Weekend by MaxMara
Max Mara Fashion Group · New York, New York, United States
FULL TIMEpermanent
Job Description
About MaxMaraMaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.
Take the next step in your career now, scroll down to read the full role description and make your application.
About Weekend MaxMara - MaxMara's contemporary sister brand:Launched as an off-shoot of the main Max Mara collection, as its name suggests, Weekend Max Mara offered an authentic wardrobe of sophisticated relaxed pieces and handsome outdoor wear for women seeking to look chic even in their free time. Beyond fashion and seasons, this new and empowering approach to casual wear was immediately well-received by self-confident women, who were increasingly carving out a position for themselves on the evolving social and work scene.
Benefits include:Competitive commission opportunitiesTransit and parking support401(k) retirement planClothing discount
About the RoleClient Experience & Customer ServiceDeliver an elevated, personalized client experience that reflects Sak's service standards and MaxMara’s luxury positioning and Weekend MaxMara brand standardsAct as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store managementBuild client confidence through engaging, interactive, and relationship-driven selling experiencesProactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goalsResolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrityAnticipate client needs and exceed expectations without hesitationConsistently achieve or exceed individual and store sales goals, including all KPI targetsMaximize every client interaction to drive long-term loyalty and repeat businessMaintain a polished, positive, and professional presence while supporting company initiatives and business objectivesTeam & PartnershipFoster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partnersSupport team success by sharing product knowledge, client insights, and best practicesOperations & Business ExcellenceAdhere consistently to all company policies, procedures, and operational standardsDemonstrate working knowledge of POS systems and retail toolsCommunicate store-related issues to the Store Manager when unable to resolve independentlyPerform opening and closing duties as requiredUtilize downtime effectively to support sales xzbcwsv floor readiness, client follow-up, and operational needsUphold accountability for safeguarding company assets and minimizing shrinkVisual Standards & Product KnowledgeMaintain a clean, organized, and visually elevated selling environment aligned with brand standardsEnsure product presentation is consistently on brand and client readyPossess strong, up-to-date knowledge of all product categories to confidently advise clientsRequired Skills & ExperienceMinimum 2–4 years of retail experience, luxury retail strongly preferredRTW and/or footwear experience a plusProven success in luxury or high-end retail environmentsStrong interpersonal, organizational, and communication skillsAbility to work independently while thriving in a team-based environmentProficient computer skills
Max Mara is an Equal Opportunity Employer. M/F/D/V
Take the next step in your career now, scroll down to read the full role description and make your application.
About Weekend MaxMara - MaxMara's contemporary sister brand:Launched as an off-shoot of the main Max Mara collection, as its name suggests, Weekend Max Mara offered an authentic wardrobe of sophisticated relaxed pieces and handsome outdoor wear for women seeking to look chic even in their free time. Beyond fashion and seasons, this new and empowering approach to casual wear was immediately well-received by self-confident women, who were increasingly carving out a position for themselves on the evolving social and work scene.
Benefits include:Competitive commission opportunitiesTransit and parking support401(k) retirement planClothing discount
About the RoleClient Experience & Customer ServiceDeliver an elevated, personalized client experience that reflects Sak's service standards and MaxMara’s luxury positioning and Weekend MaxMara brand standardsAct as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store managementBuild client confidence through engaging, interactive, and relationship-driven selling experiencesProactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goalsResolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrityAnticipate client needs and exceed expectations without hesitationConsistently achieve or exceed individual and store sales goals, including all KPI targetsMaximize every client interaction to drive long-term loyalty and repeat businessMaintain a polished, positive, and professional presence while supporting company initiatives and business objectivesTeam & PartnershipFoster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partnersSupport team success by sharing product knowledge, client insights, and best practicesOperations & Business ExcellenceAdhere consistently to all company policies, procedures, and operational standardsDemonstrate working knowledge of POS systems and retail toolsCommunicate store-related issues to the Store Manager when unable to resolve independentlyPerform opening and closing duties as requiredUtilize downtime effectively to support sales xzbcwsv floor readiness, client follow-up, and operational needsUphold accountability for safeguarding company assets and minimizing shrinkVisual Standards & Product KnowledgeMaintain a clean, organized, and visually elevated selling environment aligned with brand standardsEnsure product presentation is consistently on brand and client readyPossess strong, up-to-date knowledge of all product categories to confidently advise clientsRequired Skills & ExperienceMinimum 2–4 years of retail experience, luxury retail strongly preferredRTW and/or footwear experience a plusProven success in luxury or high-end retail environmentsStrong interpersonal, organizational, and communication skillsAbility to work independently while thriving in a team-based environmentProficient computer skills
Max Mara is an Equal Opportunity Employer. M/F/D/V
Details
| Company | Max Mara Fashion Group |
| Location | New York, New York, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |