Disability Insurance (DI) Claims Analyst

Northwestern Mutual · United States

Disability Insurance (DI) Claims Analyst Important Information

• The recruitment process is expected to take approximately 6 to 8 weeks.
• This position is scheduled to begin on October 19, 2026.
• To support successful onboarding, full attendance during remote classroom training is required. PTO will be restricted during this period.

• Virtual instructor-led training
• Practical exercises and case studies
• Guided application of claim concepts
• Foundational claims and policy education
• Structured coaching and performance feedback

• Claims decision-making abilities
• Technical expertise
• Written communication skills
• Client interaction skills
• Overall claim management effectiveness

• Ask thoughtful questions and seek to understand the complete claim picture
• Analyze information critically and objectively
• Communicate clearly and professionally
• Demonstrate empathy during sensitive conversations
• Manage competing priorities effectively
• Take ownership of their development and results
• Focus on delivering outstanding client experiences

• Develop knowledge of Northwestern Mutual's claim philosophy, contracts, policy provisions, and claim management practices.
• Review medical, occupational, and financial information to assess claim eligibility and identify additional information needed.
• Apply policy language, analytical thinking, and sound judgment to determine eligibility, benefit calculations, and appropriate claim outcomes.

• Conduct meaningful conversations with claimants, representatives, employers, field partners, and internal stakeholders.
• Explain complex claim-related information clearly, professionally, and empathetically.
• Handle sensitive situations with discretion, patience, and respect.

• Maintain detailed and accurate claim documentation throughout the claim lifecycle.
• Document key activities, decisions, calculations, and communications.
• Draft professional correspondence, including requests, updates, decisions, and other claim-related communications.

• Manage an evolving caseload across multiple claim stages.
• Prioritize work effectively while meeting service standards and deadlines.
• Adhere to operational procedures, regulatory requirements, and quality expectations.

• Partner with medical, financial, legal, technical, leadership, and field resources to evaluate claims and support informed decisions.
• Navigate ambiguity and complex situations while maintaining professionalism and accountability.
• Contribute to team success through collaboration and knowledge sharing.

• Actively seek feedback and coaching.
• Build technical expertise and claim management skills over time.
• Demonstrate a growth mindset and commitment to professional development.

• Bachelor's degree is preferred, or an equivalent combination of education and professional experience.
• Prior disability insurance claims experience is a plus but not required.
• Strong analytical, critical thinking, and problem-solving capabilities.
• Ability to organize information, assess risk, and make sound decisions.
• Excellent written and verbal communication skills.
• Strong customer service orientation and ability to navigate sensitive conversations with professionalism and empathy.
• Ability to handle confidential information with discretion.
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities simultaneously.
• Self-motivated and able to work effectively in a production-driven environment.
• Comfortable making independent decisions while knowing when to seek guidance.
• Adaptable, resilient, and committed to continuous learning and improvement.
• Proficiency with Microsoft Office and a variety of business technology platforms, including document management systems, communication tools, and virtual collaboration solutions.

$66,960.00 USD - $100,440.00 USD

$70,000.00 USD - $105,000.00 USD