Senior Customer Experience & CX Operations Leader

PDI · Woodcliff lake, United States

PDI is seeking a Manager of Customer Experience to lead and evolve its CX Team across operations, sales, and distribution networks. The role emphasizes data-driven improvements, KPI management, and a culture of customer-centric excellence.

The ideal candidate will drive end-to-end process optimization, leverage analytics to enhance service levels, and foster engagement across associates while aligning with strategic business goals.