Team lead

We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you'll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.

Key Responsibilities

Candidate must be reachable 24x7 for any help. Experience in giving training / onboarding new hires, Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts. Oversee Quality Assurance, Training, and Performance Management Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.) Conduct interviews, lead onboarding, and manage employee reviews Organize and lead weekly client calls; provide clear, data-driven updates Proactively manage escalations and implement corrective actions Identify areas for process improvement and innovation

What We're Looking For

Proven experience managing customer service or call center teams. Strong people management and multitasking abilities Advanced Excel skills – confident with formulas, analysis, and dashboards Excellent verbal and written communication skills Experience with multilingual teams and international client communication Knowledge of CRM systems, workforce tools, and customer support software is a plus

Why Join Us?

Work with a diverse, global team Lead high-impact international projects Pure work from office - no work from home ever Great exposure to clients across multiple geographies Room for growth, ownership, and innovation

Apply now if you're ready to lead with confidence, drive change, and make an international impact.

Salary- 5.50 LPA - 6 LPA

Address:

Live Salesman

D-27, Sector-3, NOIDA, Uttar Pradesh, India

2 minutes' walk from Noida Sector-16 Metro Station

Aishwarya - Global Talent Recruiter & HR

Direct - ,