Front Desk Administrator

SENSE Health · India

Company Description: SENSE Health provides compassionate, patient-centered care specializing in advanced stroke & neuro rehabilitation, senior care, and recovery support. We combine clinical expertise with modern technology to help patients regain independence and improve their quality of life.

Role Description: The Front Desk Administrator is a full-time, on-site role based in Bengaluru, responsible for creating a welcoming and efficient experience for all visitors, patients, and families.

Day-to-day duties include greeting and directing visitors, managing check-in and check-out processes, answering phone calls and inquiries, and coordinating appointments and schedules. The role also involves handling incoming and outgoing correspondence, including fax and email, maintaining accurate records, and supporting administrative tasks such as filing, data entry, and basic documentation. The Front Desk Administrator collaborates closely with clinical and support staff to ensure smooth front-office operations and timely communication.

This role requires a professional, patient-centered approach and a commitment to maintaining a calm, organized reception environment.

Job Title: Front Desk Executive

Location: Kalyan Nagar, Bengaluru

Experience : 2-5 Years

Department : Front Office / Administration

Job Summary:

We are looking for a courteous and patient-focused Front Desk Executive with prior hospital or healthcare experience to manage reception, patient coordination, appointments, and day-to-day front desk operations.

Key Responsibilities:

• Welcome and assist patients and visitors.
• Handle patient registration and maintain accurate records.
• Schedule and coordinate appointments.
• Manage calls, enquiries, and walk-in patients.
• Coordinate with doctors, nurses, and other departments.
• Guide patients regarding services and procedures.
• Support billing and payment-related documentation.
• Maintain patient confidentiality and front desk records.
• Ensure smooth patient flow and a positive patient experience.

Qualifications & Skills:

• Bachelor’s degree/Diploma in any discipline.
• 2-5 ears of front desk experience, preferably in a hospital/healthcare setting.
• Good communication and interpersonal skills.
• Strong organization and multitasking abilities.
• Basic MS Office and computer proficiency.
• Patient-focused and professional approach.
• Willingness to work rotational shifts, if required.