Salesforce Technical Architect (Revenue Management / ARM Specialist)

Forsys Inc · India

About the job

Job Title: Salesforce Technical Architect (Revenue Management / ARM Specialist)

Experience: 9–12 Years

Employment Type: Permanent | Full-Time

Shift & Hours: Regular Shift

Role Overview

We are seeking an experienced Salesforce Technical Architect with 9 to 12 years of progressive enterprise experience, specializing in Salesforce Revenue Cloud / Agentforce Revenue Management (ARM) . In this role, you will define overarching technical architectures and provide thought leadership to unlock maximum business value for our clients. You will bridge complex business processes with end-to-end technical solutions—spanning CPQ, Revenue Cloud/ARM, Billing, and ERP integrations—while building trusted relationships with senior client stakeholders.

Key Responsibilities:

• Architecture & Solution Design: Lead end-to-end Salesforce system and solution architecture (functional and technical). Design scalable revenue architecture solutions using Salesforce ARM / Revenue Cloud , ensuring alignment with enterprise roadmaps and domain blueprints.
• ARM & Revenue Lifecycle Leadership: Own technical delivery for Quote-to-Cash (Q2C) processes, including product catalog design, complex pricing models (subscription, usage-based, volume-based), order orchestration, automated billing, and revenue recognition.
• Stakeholder & Client Engagement: Engage senior client leadership in business-outcome-oriented conversations. Articulate platform value propositions, conduct gap analyses, and apply Design Thinking (Customer Journey Mapping and Service Blueprints).
• Technical Ownership & Documentation: Own implementation tasks across full lifecycle delivery—from requirements scoping to deployment. Create detailed technical documentation (High-Level Design/HLD, Low-Level Design/LLD) and dynamic architectural diagrams.
• Integrations & Data Strategy: Formulate master data management (MDM), data migration, and enterprise application integration strategies (connecting Salesforce ARM with ERPs, middleware/iPaaS, and upstream/downstream systems).
• Hands-on Technical Guidance: Guide development teams in platform customization and technical execution, including AMPScript, SSJS, SQL, Data Extensions, advanced triggers, automations, and complex business logic.
• Team Leadership & Delivery: Lead delivery teams, manage resource requirements, establish delivery plans, perform effort estimations, and mentor technical team members in a problem-solving environment.

Qualifications & Requirements:

• Experience: 9–12 years of progressive experience in Salesforce delivery management, technical architecture, business analysis, and full lifecycle enterprise CRM implementations.
• ARM / Revenue Cloud Expertise: Proven expertise in Salesforce ARM (Agentforce Revenue Management / Revenue Cloud) , Salesforce CPQ, and Billing engines. Deep understanding of advanced revenue management workflows, contract lifecycle management, and asset state management.
• Certifications: Salesforce Certified System / Application Architect, Salesforce Certified Technical Architect (CTA), or Salesforce CPQ / Revenue Cloud / CloudSense certifications highly preferred.
• Core Competencies:
• Exceptional written, verbal, and presentation skills with an ability to present to executive audiences.
• Strong problem-solving, analytical, and conflict-management skills.
• Demonstrated track record of building, managing, and sustaining team-oriented environments.
• Professional demeanor with a strong client-first mentality and desire to innovate in a fast-paced ecosystem.