Customer Application Specialist (CAS), Pathology
Agilent Technologies · Pennsylvania, United States
FULL TIME
Job Description
Job Description Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets. Our Pathology and Genomics Solutions are at the core of our mission to advance cancer research, diagnostics, and laboratory performance. Through innovation, integrity, and a customer‑first mindset, our One Agilent global team delivers trusted answers that improve the quality of life worldwide.
Agilent’s Diagnostics and Genomics Group is seeking a customer‑focused In‑Field Customer Application Specialist (CAS) to support new and existing customers in the PA, DE & WV territory. This role serves as the scientific and technical expert for Agilent’s Pathology and Genomics Solutions, partnering closely with sales, service, and internal teams to drive growth, ensure successful implementations, and optimize customer outcomes.
This is a remote, home‑based position, with the expectation of frequent travel throughout the assigned territory to visit customer sites as business needs require.
Position is remote/home‑office based within the territory
Regular travel within the territory is required to support pre‑sales, post‑sales, training, and customer optimization activities
Provide pre‑sales scientific and technical consultation, partnering with Sales to guide customers toward optimal Pathology and Genomics solutions
Support customer meetings and presentations as the technical subject matter expert (in‑person and remote)
Co‑travel with Sales Account Managers to develop new business and support existing accounts
Support post‑sales installations, including on‑site training and Performance Qualification, in collaboration with Field Service Engineers and internal teams
Optimize customer assays including IHC, Special Stains, H&E, and Molecular ISH/FISH
Deliver on‑site and remote troubleshooting in partnership with Applications, Technical Support, Sales, and Service teams
Act as the customer voice, providing feedback to influence future product and application development
Complete required administrative activities, including scheduling, travel, expenses, and service documentation
Bachelor’s or Master’s degree (or equivalent) in Life Sciences or a related field
~1–2 years of experience supporting pathology and genomics instrumentation and workflows in clinical or laboratory environments
~ Preferred Certifications & Language Skills
~ Strong scientific and technical background in:
~ Molecular techniques, including ISH/FISH
Ability to communicate complex scientific concepts clearly to diverse audiences
Valid driver’s license and ability to travel extensively
Up to 75% travel with flexible working hours
Must meet Agilent‑approved customer and vendor credentialing requirements for site access, where applicable
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 13, 2026 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $105,075.00 - $175,125.00/yr plus eligibility for bonus, stock and benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email more information about equal employment opportunity protections, please visit Travel Required:
75% of the Time Shift:
Agilent’s Diagnostics and Genomics Group is seeking a customer‑focused In‑Field Customer Application Specialist (CAS) to support new and existing customers in the PA, DE & WV territory. This role serves as the scientific and technical expert for Agilent’s Pathology and Genomics Solutions, partnering closely with sales, service, and internal teams to drive growth, ensure successful implementations, and optimize customer outcomes.
This is a remote, home‑based position, with the expectation of frequent travel throughout the assigned territory to visit customer sites as business needs require.
Position is remote/home‑office based within the territory
Regular travel within the territory is required to support pre‑sales, post‑sales, training, and customer optimization activities
Provide pre‑sales scientific and technical consultation, partnering with Sales to guide customers toward optimal Pathology and Genomics solutions
Support customer meetings and presentations as the technical subject matter expert (in‑person and remote)
Co‑travel with Sales Account Managers to develop new business and support existing accounts
Support post‑sales installations, including on‑site training and Performance Qualification, in collaboration with Field Service Engineers and internal teams
Optimize customer assays including IHC, Special Stains, H&E, and Molecular ISH/FISH
Deliver on‑site and remote troubleshooting in partnership with Applications, Technical Support, Sales, and Service teams
Act as the customer voice, providing feedback to influence future product and application development
Complete required administrative activities, including scheduling, travel, expenses, and service documentation
Bachelor’s or Master’s degree (or equivalent) in Life Sciences or a related field
~1–2 years of experience supporting pathology and genomics instrumentation and workflows in clinical or laboratory environments
~ Preferred Certifications & Language Skills
~ Strong scientific and technical background in:
~ Molecular techniques, including ISH/FISH
Ability to communicate complex scientific concepts clearly to diverse audiences
Valid driver’s license and ability to travel extensively
Up to 75% travel with flexible working hours
Must meet Agilent‑approved customer and vendor credentialing requirements for site access, where applicable
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 13, 2026 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $105,075.00 - $175,125.00/yr plus eligibility for bonus, stock and benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email more information about equal employment opportunity protections, please visit Travel Required:
75% of the Time Shift:
Details
| Company | Agilent Technologies |
| Location | Pennsylvania, United States |
| Type | FULL TIME |
| Niche | general |