Director of Operations
Taikun Digital · United, Pennsylvania, United States
FULL TIMEpermanent
Job Description
We do not review LinkedIn applicants, so if you're interested in the role make sure to fill out our questionnaire linked below!
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
About Taikun We're a fast-growing, fully remote performance marketing agency, and we've outgrown the way we run. We run a lot through the founder. Decisions, priorities, and the operating rhythm all route back to the top. That worked for 30 people. It will not work at 100.
We're hiring the person who owns the operating model and gets the company off founder-led ops. This is not a project management role. It's the person who builds the structure that lets a 30-person agency become a 100-person one without losing speed. You'll work across Paid Search, Paid Social, Creative, Client Services, and internal ops. You'll manage a team of Operations Coordinators and Project Managers. You'll set an operational strategy with leadership instead of waiting to be handed it.
The core chargeReduce founder dependency. Build the systems, the accountability, and the operating cadence that let us scale output without scaling chaos. Decide what gets standardized and what stays loose. Make the call, then build it.
What you'll ownOperational leadership and scaleDesign and build the operating structure to scale the agencyOwn org clarity, accountability, and cross-functional coordinationFind the bottlenecks, communication gaps, and recurring failures, then fix them at the rootGet the founder out of the day-to-day decision loopsDrive operational strategy and org design alongside leadership
Process and systemsAudit and rebuild workflows across Paid Media, Creative, Client Services, and internal opsBuild the SOPs, documentation, and accountability systems that hold under growthMake ClickUp the single source of truth for ownership, priorities, and timelinesStandardize where it earns its keep. Leave it loose where process would slow the team.Cut manual work and operational friction across the companyBuild onboarding, training, and knowledge systems that scale with headcount
AI, automation, and infrastructurePut AI and automation into the real workflows: reporting, documentation, onboarding, task management, communicationResearch, test, and ship emerging tools, then drive adoption across teamsBuild systems that grow output faster than headcountBuild the dashboards and reporting that give leadership real visibility into execution and prioritiesDevelop the Operations Coordinator into a multiplier who runs real workstreams
What you'll have doneBy month 3You know what's actually broken (or breaking), backed by evidenceEvery team uses ClickUp the same wayBy month 6The founder is out of the recurring decision loops that bottleneck the company todayReporting and visibility run on their own, with no one chasing themAt least 2 AI or automation systems are live and adopted across teams, not stuck in pilotBy month 12We run at roughly 2x the headcount without 2x the chaosNew hires onboard against real documentation instead of tribal knowledgeThe Operations Coordinator owns real workstreams and improves follow-through across the org
What we need5+ years in performance marketing operations, business ops, systems, process work.You personally owned the operational build through a 20-40 to 70-100+ scale. You can name the systems and structural calls that were yours, what broke, and what you'd do differently.You can explain what works, why it works, and when the process hurts speed. We're hiring for judgment over pattern matching.Proof on AI: walk us through 2 to 3 AI or automation systems you put into production, the adoption you drove across a team, and one that failed and whyYou stay current on AI tooling because you want to, not because a posting told you toFluent in ClickUp, plus Asana, Notion, Airtable, Zapier, Make, or similarYou've managed and grown junior operatorsYou operate autonomously and move initiatives without oversightYou change how teams work without relying on a reporting lineAgency, consulting, or fast-paced service business background is a plus. We care more about how you think than where you've been. xzbcwsv
This isn't for you ifYou need a playbook handed to youYour scaling experience meant riding alongside someone else's callsYou're more comfortable executing direction than setting itYou build process for its own sake
If you read the founder-dependency line and thought "that's the fun part," we should talk. Please fill out the form HERE:
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
About Taikun We're a fast-growing, fully remote performance marketing agency, and we've outgrown the way we run. We run a lot through the founder. Decisions, priorities, and the operating rhythm all route back to the top. That worked for 30 people. It will not work at 100.
We're hiring the person who owns the operating model and gets the company off founder-led ops. This is not a project management role. It's the person who builds the structure that lets a 30-person agency become a 100-person one without losing speed. You'll work across Paid Search, Paid Social, Creative, Client Services, and internal ops. You'll manage a team of Operations Coordinators and Project Managers. You'll set an operational strategy with leadership instead of waiting to be handed it.
The core chargeReduce founder dependency. Build the systems, the accountability, and the operating cadence that let us scale output without scaling chaos. Decide what gets standardized and what stays loose. Make the call, then build it.
What you'll ownOperational leadership and scaleDesign and build the operating structure to scale the agencyOwn org clarity, accountability, and cross-functional coordinationFind the bottlenecks, communication gaps, and recurring failures, then fix them at the rootGet the founder out of the day-to-day decision loopsDrive operational strategy and org design alongside leadership
Process and systemsAudit and rebuild workflows across Paid Media, Creative, Client Services, and internal opsBuild the SOPs, documentation, and accountability systems that hold under growthMake ClickUp the single source of truth for ownership, priorities, and timelinesStandardize where it earns its keep. Leave it loose where process would slow the team.Cut manual work and operational friction across the companyBuild onboarding, training, and knowledge systems that scale with headcount
AI, automation, and infrastructurePut AI and automation into the real workflows: reporting, documentation, onboarding, task management, communicationResearch, test, and ship emerging tools, then drive adoption across teamsBuild systems that grow output faster than headcountBuild the dashboards and reporting that give leadership real visibility into execution and prioritiesDevelop the Operations Coordinator into a multiplier who runs real workstreams
What you'll have doneBy month 3You know what's actually broken (or breaking), backed by evidenceEvery team uses ClickUp the same wayBy month 6The founder is out of the recurring decision loops that bottleneck the company todayReporting and visibility run on their own, with no one chasing themAt least 2 AI or automation systems are live and adopted across teams, not stuck in pilotBy month 12We run at roughly 2x the headcount without 2x the chaosNew hires onboard against real documentation instead of tribal knowledgeThe Operations Coordinator owns real workstreams and improves follow-through across the org
What we need5+ years in performance marketing operations, business ops, systems, process work.You personally owned the operational build through a 20-40 to 70-100+ scale. You can name the systems and structural calls that were yours, what broke, and what you'd do differently.You can explain what works, why it works, and when the process hurts speed. We're hiring for judgment over pattern matching.Proof on AI: walk us through 2 to 3 AI or automation systems you put into production, the adoption you drove across a team, and one that failed and whyYou stay current on AI tooling because you want to, not because a posting told you toFluent in ClickUp, plus Asana, Notion, Airtable, Zapier, Make, or similarYou've managed and grown junior operatorsYou operate autonomously and move initiatives without oversightYou change how teams work without relying on a reporting lineAgency, consulting, or fast-paced service business background is a plus. We care more about how you think than where you've been. xzbcwsv
This isn't for you ifYou need a playbook handed to youYour scaling experience meant riding alongside someone else's callsYou're more comfortable executing direction than setting itYou build process for its own sake
If you read the founder-dependency line and thought "that's the fun part," we should talk. Please fill out the form HERE: