Production Support Analyst

W2 CONTRACTOnsite in Jersey city, NJProduction Support Engineer / Application Support Analyst

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Summary:
Seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.
Key Responsibilities:• Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.• Monitor system performance and availability; identify anomalies and initiate investigation and remediation.• Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.• Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.• Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.• Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.• Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.• Participate in post-incident reviews to document root causes, corrective actions, and preventive measures. xzbcwsv Required Qualifications
Experience:• Experience in production support, application support, or operational support for enterprise systems.
Thank you
Vinod