Servicenow itam (sam/ham)

Dear Candidate,

Greetings from TATA Consultancy Services!!

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

Hiring For:- Service Now ITAM (SAM/HAM)

Location: Hyderabad

Experience: 5 to 13yrs

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Key Responsibilities

Implement and configure Service Now SAM Pro and HAM Pro modules. Manage software license compliance, normalization, reconciliation, and optimization. Configure software models, license metrics, publishers, and entitlements. Implement hardware asset lifecycle processes including procurement, deployment, transfer, refresh, and disposal. Integrate Service Now ITAM with discovery tools, SCCM, Intune, JAMF, Flexera, Snow, and other asset sources. Configure and maintain CMDB, asset repositories, and related workflows. Develop and customize Service Now applications using: Business Rules Script Includes Client Scripts UI Policies Flow Designer Integration Hub Build reports, dashboards, and KPIs for asset governance. Collaborate with IT, Procurement, Finance, Security, and Audit teams. Support software audits and compliance reviews. Perform data analysis, cleansing, and reconciliation activities. Participate in platform upgrades, enhancements, and best practice implementations.

Required Skills

Service Now

Strong experience in: ITAM (SAM Pro & HAM Pro) CMDB Discovery Service Catalog Incident & Change Management Flow Designer Integration Hub

Software Asset Management (SAM)

Software normalization and reconciliation. License management and compliance. Publisher packs configuration. Saa S License Management. Microsoft, Oracle, Adobe, IBM licensing knowledge.

Hardware Asset Management (HAM)

Asset lifecycle management. Stockroom and inventory management. Asset contracts and procurement processes. Asset tracking and disposal workflows.

Technical Skills

Java Script REST/SOAP APIs Service Now Scripting Integration development SQL knowledge (preferred)