Account management & lead generation

Account Management & Client Relationship Management ( 2 to 5 yrs )

Manage and nurture existing client accounts by understanding and gathering current and future resource requirements. Conduct weekly meetings with clients, Team Leaders, Service Delivery Heads, and key stakeholders to discuss resource planning, project updates, and business requirements. Collect, interpret, and maintain account-related data, including joiners, replacements, resignations, and resource movements. Develop and execute account farming strategies to increase business opportunities and strengthen existing client relationships. Build and maintain strong working relationships with Service Delivery Heads, Team Leaders, and onsite employees to ensure high customer satisfaction and engagement. Obtain and track monthly and quarterly hiring projections, workforce plans, and business forecasts from client stakeholders. Identify and pursue additional business opportunities within existing accounts through upselling and cross-selling initiatives.

Recruitment Coordination & Delivery Managemen

t Coordinate closely with the internal Talent Acquisition team on priority requirements, candidate pipelines, interview schedules, and hiring progress . Ensure timely communication of interview feedback, hiring updates, and resource status to all relevant stakeholders . Maintain and monitor a daily recruitment tracker covering open positions, candidate status, interview schedules, and closures . Facilitate seamless communication between clients, delivery teams, and recruitment teams to ensure timely fulfilment of requirements

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Commercial & Operational Manageme

nt Maintain and manage account-related data pertaining t o: Revenue and profitabili ty Gross Margin (GM) and Gross Profit (G P)Purchase Orders (PO s)Billing and invoici ng Pending payments and collectio ns Rate revisions and commercial negotiatio ns Operational issues and escalatio ns Prepare and share periodic account performance reports and business dashboards with management and stakeholders. Monitor account health and proactively address commercial and operational challenges.

Lead Generation & Business Development Supp

ort Assist Technical Sales Managers (IT & Non-IT) in identifying and developing new business opportunities and prospective accoun ts. Assist to generate leads through cold calling, cold emailing, digital marketing initiatives, and networking activiti es. Maintain databases of target customers, prospects, and decision-make rs. Perform lead qualification, lead tracking, and follow-up activities to convert prospects into business opportunities with Sales Mana ger Maintain accurate records of sales pipelines, customer interactions, and business development activities in Zoho CRM systems and tracke rs. Support proposal preparation, client follow-ups, and business presentations to facilitate new account acquisiti on. Maintain business data and reporting related to revenue, gross margins, profitability, billing, collections, and operational performance for both existing and prospective accounts.

Key Deliverables

Growth of existing accounts through effective account farming and relationship managem ent. Timely closure of resource requirements and improved customer satisfact ion. Accurate reporting and management of commercial and operational metr ics. Consistent generation and qualification of new business le ads. Enhanced collaboration between clients, delivery teams, recruitment teams, and sales functions to drive business growth.