Project Manager (Automation) || Bangalore || upto 30 LPA

Talentiser · India

About the Role

You will own end-to-end delivery for a portfolio of our AI-powered inspection projects — from technical scoping through installation, configuration, commissioning, UAT, and handover. You will lead a team of Field Application Engineers and Project Managers, and you will be the person our Fortune 500 customers rely on to get their line running. This is a hands-on leadership role. You will be in the detail on project plans, SLAs, and escalations, and you will also be building the systems and standards that let us scale from 30 parallel projects to many more without adding chaos. You will work closely with the Head of Operations, Product and Engineering, and the Sales team.

Project Delivery & Execution

• Own end-to-end delivery for a portfolio of projects — scoping, timelines, installation, configuration, commissioning, UAT, and customer handover.

• Deliver projects on time and within budget, and hold the team to the same standard.

• Track and manage timelines and deliverables across technical verticals; anticipate slippage before it happens rather than reporting it afterwards.

• Own Response and Resolution SLAs across queues coming in from Product, Sales, and customers, and ensure optimal work distribution.

• Run root-cause analysis on delays and rework, and close the loop so the same failure does not repeat.

Technical Excellence

• Translate new requirements from Account Executives and customers into clear scope, technical requirements, and realistic timelines.

• Drive delivery of deep-tech projects (AI / ML / Computer Vision) with a hardware and software footprint on live production lines.

• Represent Operations in project discussions and client calls — identify the exact technical deliverable, communicate it clearly to the technical team, and drive it to completion.

• Continuously improve efficiency metrics: productivity, quality, first-time-right installation, and SLA adherence.

• Partner with Product and Engineering to feed structured field learnings back into the roadmap.

Customer Delight

• Own the relationship with client SPOCs through proactive communication and disciplined review cadence.

• Make sure what was agreed during the sales process is exactly what gets delivered — and that we consistently over-deliver.

• Align with the customer's own KPIs and drive improvement initiatives after the system goes live.

• Handle escalations and outages calmly and decisively — with the customer, and on the customer's behalf with third-party vendors.

• Communicate credibly with plant leadership and senior stakeholders at Fortune 500 manufacturers.

Planning & Resource Management

• Manage day-to-day planning, allocation, and problem-solving across a distributed field team.

• Own resource planning: who goes where, when, and for how long — balancing project urgency against team wellbeing.

• Track work hours and utilisation, and make the case for additional capacity with data when it is genuinely needed.

• Manage project costs, travel, and hardware logistics in coordination with Finance and Supply Chain

Team Leadership

• Lead, coach, and develop a team of Field Application Engineers and Project Managers.

• Hire FAEs as our project count and geographic footprint expand — we look for technically stellar and deeply empathetic people.

• Build a high-performance environment that people want to stay in; our Operations team is one of the most driven teams at SwitchOn and keeping it that way is part of the job.

• Run regular one-on-ones and team meetings, surface issues early, and resolve conflict directly and fairly.

• Present team performance honestly to the Head of Operations and senior leadership — including what is not working.

Systems, Data & Reporting

• Maintain accurate records of execution time, delays, and root causes so that leadership can make data-driven decisions.

• Own operational hygiene in our tooling (JIRA / Asana / Zoho) as a source of truth, not an afterthought.

• Build and improve the SOPs, checklists, and playbooks that let a new FAE deliver to standard from their first site visit.