Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 8th July & 9th July 2026

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 8th July & 9th July 2026 Date: 8th July & 9th July 202 6Time: 10:00 AM to 1:00 P MVenu e: ETA 3, Sandhya Infocit y ETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu , Ind ia Contact Person: Suryapr iyaExperience: 1 to 4 yrsShift: US Shift (Night Shi ft)Skil l: Customer Service Representative (CSR) (Voice Proce ss) Job Summ ary: 1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare acco unt. 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare servi ces. 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer ser vice. Key Responsibil ities: • Handle inbound and outbound customer calls in a professional and courteous manner.• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and b illing.• Assist members, patients, providers, and healthcare facilities with account-related co ncerns.• Verify member information and accurately document customer interactions in the system.• Resolve customer issues efficiently while adhering to company policies and healthcare regul ations.• Escalate complex concerns to the appropriate department when nec essary.• Maintain confidentiality and protect sensitive customer information in compliance with healthcare p rivacy requir ements.• Meet established quality, productivity, and customer satisfaction t argets.• Stay updated on healthcare policies, procedures, and account-specific guid elines.• Provide accurate information and educate customers on available healthcare services and pr ograms. Qualifi cations:• College Graduate / Undergraduate (BPO experience is r equired)• Excellent verbal and written communication skills.• Strong customer service and problem-solving ab ilities.• Basic computer proficiency and ability to navigate multiple systems.• Ability to work in a fast-paced envi ronment.• Strong attention to detail and organizational skills. Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual InterviewHCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form Looking for immedia te joiners Mandator y DocumentsUpd ated ResumeEPFO Serv ice HistoryComplete set of offer letters and relieving letters from all previo us employer Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all requir ed documents