Senior Customer Support

Job Title - Senior Customer Support Executive Experience - 3-6 years Key Requirements: • 2–3 years of hands-on experience in D2C customer support. • Excellent verbal and written communication skills. • Experience handling customer queries via email, WhatsApp, calls, and social media channels. • Familiarity with order management, NDR handling, RTO management, refunds, replacements, and escalations. • Experience working with CRM and support tools such as Freshdesk, Exotel, Ozontel, Bitespeed, Zendesk, etc. • Ability to coordinate with logistics partners and internal teams to resolve customer issues efficiently. • Customer-first mindset with strong problem-solving skills. Industry Preference: D2C, E-commerce, Beauty, Fashion, Lifestyle, or Consumer Brands