Customer Service Representative
Meridian Watches · India
FULL TIME
Job Description
Meridian Watches is looking for a Customer Service Representative to join our team in Mohali. You’ll be responsible for providing clear, timely and helpful support throughout the customer journey.
Key Responsibilities
- Handle customer queries across email, WhatsApp and other support channels
- Assist with orders, deliveries, replacements and warranty queries
- Coordinate with courier partners to resolve delivery-related issues
- Assist with refunds and payment-related queries
- Manage customer requests using e-commerce platforms and tools
What We’re Looking For
- 1–3 years of customer service experience
- Strong written and verbal communication skills
- Prior experience with an e-commerce company is preferred
- Familiarity with Shopify, Shiprocket, payment gateways or similar tools is preferred
- Organised, detail-oriented and solution-focused
- Comfortable working full-time from our Mohali office
Experience: 1–3 years
Location: Mohali, Punjab
Employment: Full-time, On-site
Details
| Company | Meridian Watches |
| Location | India |
| Type | FULL TIME |
| Niche | general |