Guest Experience Manager

The Indian Hotels Company Limited (IHCL) · India

Looking for a Guest Experience Manager for our upcoming hotel Taj Hampi Resort & Spa, Karnataka.

A Hotel Guest Experience Manager is responsible for managing the entire guest experience from arrival to departure , ensuring that all interactions meet the hotel’s standards and brand values Key duties include:

• Monitoring guest feedback, analyzing satisfaction data, and creating action plans to address concerns
• Resolving guest complaints promptly and professionally, often coordinating with multiple departments to ensure effective solutions
• Conducting staff training on service excellence, personalized guest interactions, and operational standards
• Maintaining knowledge of local attractions, services, and amenities to provide valuable recommendations to guests
• Collaborating with marketing teams to create guest-focused promotions and communications
• Ensuring hotel premises are clean, orderly, and compliant with safety and quality standards