Windows Support Engineer

Smart IT Frame LLC · Bellevue, United States

Note:

1. Night Shifts. (4 PM PST - 1 AM PST)

2. Onsite Interview

Job Description

Primary requirements: 2+ years of experience in :

Windows Administration,

PKI,

KERBEROS,

Group Policies,

Replication,

Networking,

Performance Tuning,

Patch Management,

Windows Upgrades into production environment,

Windows Hello

Distributed File System (DFS) maintenance and design

Active Directory Federation Services (ADFS) infrastructure management

Directory integration with Microsoft Azure via Azure A.D. Connect

including customer facing or customer support roles.

Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone.

Soft Skills

o Leadership - handle technically challenging and politically sensitive customer situations

o Strong communications skills – Excellent spoken and written English communication.

o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

o Demonstrable troubleshooting skills

o Cross-team collaboration

Active Directory:

· Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships and ADFS

· Active Directory re-structuring and object migration

Group Policy design, management and troubleshooting

· Active Directory replication topologies including Site, Sitelinks, and Bridgehead Servers

· DNS Server management including DNS zone migration, design, and configuration

· DHCP Server management and IP address management.

· AD replication,Site- Link Sites & services , Account lockout,

· DFS Management, Group policy, Windows Time

· Kerberos

· GPO

· AD replication

· PowerShell

· Active Directory Federation Service (ADFS)

· FSMO Roles