Major Incident Manager

Job Title: Incident ManagerLocation: Omaha, NE / Berkeley Heights, NJJob Type: Full-Time / W2 (Infinite Computer Solutions)Experience: 1–5+ years in Major Incident Management / Command Center environments

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
About the RoleJoin a high-performing Incident Command Center team and lead high-impact IT incidents in a fast-paced, mission-critical environment. Coordinate technical teams, drive rapid service restoration, and keep stakeholders informed throughout the incident lifecycle.What You’ll DoLead and coordinate P1–P4 major incidents and drive timely service restoration.Assess business/client impact and coordinate resolution across IT and business teams.Maintain real-time incident documentation using MIMIC, ServiceNow, and related tools.Lead Post-Incident Reviews (PIRs) and identify root causes and improvement opportunities.Drive communication and collaboration with technical teams and leadership.Support Continual Service Improvement initiatives.What You Bring1–5+ years of experience in Major Incident Management, Command Center, or IT Operations.Strong communication, coordination, analytical, and problem-solving skills.Ability to remain calm and make decisions under pressure.Experience with ServiceNow; knowledge of Splunk, Dynatrace, ThousandEyes, or Moogsoft is a plus.Understanding of IT infrastructure, networking, computing, and data/storage environments.ITIL Foundation certification preferred.Financial services, banking, or payment processing experience is a plus. xzbcwsv ImportantAbility to work 12-hour shifts, including nights, weekends, and holidays.