Guest Relations Executive

<p>Job Title: Guest Relationship Executive (GRE)</p><p>Key Responsibilities:</p><p>• Conduct daily rounds of the Experience Center and ensure high standards of cleanliness and maintenance.</p><p>• Supervise housekeeping staff and report any damages or maintenance issues.</p><p>• Ensure all display units, lighting, and model apartments are in proper condition.</p><p>• Maintain inventory, track consumption, and raise requirements to avoid shortages/wastage.</p><p>• Welcome clients warmly, manage seating, and offer refreshments.</p><p>• Collect client details, coordinate with Sales, and update site visits in CRM (Salesforce).</p><p>Job Title: Guest Relationship Executive (GRE)</p><p>Location: Bangalore</p><p><br /></p><p>Key Responsibilities</p><p>Facility &amp; Experience Center Management</p><p>• Conduct daily rounds of the Experience Center starting from the main gate, following the prescribed checklist to ensure all areas are maintained.</p><p>• Maintain the highest standards of cleanliness across the Experience Center, including pantry and common areas.</p><p>• Supervise housekeeping staff and ensure timely completion of all cleaning activities.</p><p>• Ensure all equipment such as LED screens, TVs, promotional standees, lighting fixtures, and lamps are in proper working condition.</p><p>• Report any maintenance issues or damages to the Projects team for prompt resolution.</p><p>• Ensure display elements like scale models are clean, dust-free, and well-maintained.</p><p>• Monitor and ensure all lighting across the premises is functional.</p><p>• Maintain model apartment assets (kitchen, wardrobes, soft furnishings, etc.) in excellent condition at all times.</p><p>Incident Management</p><p>• Report any damages, incidents, or accidents through the proper incident reporting system to management for necessary action.</p><p>Inventory &amp; Stock Management</p><p>• Track consumption of supplies and maintain an updated inventory sheet.</p><p>• Share inventory reports with management on a timely basis.</p><p>• Raise purchase requests based on consumption patterns and ensure minimal wastage.</p><p><br /></p><p>Client Experience &amp; Front Office Management</p><p>• Welcome all clients warmly using standard greeting protocols and ensure a pleasant first impression.</p><p>• Assist clients with comfortable seating arrangements until the Sales Representative attends to them.</p><p>• Offer refreshments and ensure the client lounge area is always well-maintained.</p><p>• Collect and record client contact details accurately.</p><p>• Coordinate with the Sales team to ensure timely assistance to clients.</p><p>• Accurately update client details and site visits in Salesforce/CRM systems.</p><p><br /></p><p>Key Skills &amp; Competencies</p><p>• Strong communication and interpersonal skills</p><p>• Customer-centric approach</p><p>• Attention to detail and high standards of hygiene</p><p>• Basic knowledge of CRM tools (e.g., Salesforce)</p><p>• Ability to multitask and coordinate with multiple teams</p><img src="https://www.jobg8.com/Tracking.aspx?CZf80o6naHZyw%2bjYaAtmtECdWRaPQfnnu" width="0" height="0" />