Business Transformation Manager

Role Summary – Business Transformation Drive the next phase of operational excellence for the business unit by strengthening the foundational Lean/Six Sigma continuous improvement culture, while progressively layering in RPA/IPA and Agentic and Generative AI capabilities. This role requires a Process Excellence professional who can operate across the full transformation spectrum — from process rigor to intelligent automation — identifying, designing and deploying solutions across the operations that are grounded in data and sustained through strong governance. Key Responsibilities Lean/Six Sigma – Foundational Drive continuous improvement culture through training, coaching and implementation of Lean/Six Sigma principles in day-to-day operations Understand and articulate problems/issues in a timely, accurate manner from delivery/operations teams; lead structured RCA and CAPA Prepare business cases and project charters with clear articulation of business objectives, timelines, risks and quantified outcomes Actively contribute to change implementation on the floor and execute the transformation governance model RPA / IPA – Automation Layer Work with delivery/operations teams to conduct automation assessments and opportunity identification Partner with the RPA/IPA team on BRD (Business Requirement Document) creation and functional specifications Track automation benefits realization and ensure adoption is embedded into steady-state operations Build the bridge between rule-based automation (RPA/IPA) and more advanced intelligent-automation interventions Agentic & Generative AI – Emerging Thrust Identify and assess opportunities to deploy Agentic and Generative solutions, including LLM-based tools, across operations. Partner with engineering teams to convert business problems into intelligent automation AI use cases, defining scope, data needs, guardrails and success metrics Drive PoCs and pilots for autonomous agents/co-pilots that execute or augment multi-step operational tasks; support scale-up post-validation Build and maintain a transformation roadmap that sequences Lean/Six Sigma, RPA/IPA and Agentic/Generative AI interventions coherently Team & Stakeholder Management Act as primary liaison between operations and technology leadership; escalate risks and opportunities proactively Co-ordinate with Clients’ Business / IT / Transformation COE teams to drive the transformation roadmap. Champion change management to drive adoption of new tools and ways of working, from Lean practices through to intelligent automation Conduct training on Lean/Six Sigma, RPA/IPA and Agentic/Generative fundamentals for operations teams Candidate Profile Certified Lean Six Sigma Black Belt with excellent command of Lean/Six Sigma methodology — this remains foundational and non-negotiable for the role Minimum 8 years of relevant experience in Process Excellence, Quality Management and RPA/IPA Implementation Working exposure to Agentic and Generative use cases — prompt engineering, autonomous agent workflows, co-pilot design or LLM-based automation — is a strong plus Domain experience in Logistics & Transportation / Oder Management is preferred; reputed BPO/KPO background is an advantage Excellent analytical, presentation and communication skills; ability to influence senior stakeholders Certifications Mandatory: Lean Six Sigma Black Belt Preferred (any one or more): RPA/IPA platform certification (UiPath, Automation Anywhere, Power Automate) Generative / Agentic certification (Anthropic, OpenAI, Microsoft, Google Cloud) Machine Learning or Prompt Engineering certification Certified Scrum Master / Product Owner (added advantage) Education UG – Any Graduate (required) PG – Any Postgraduate (MBA from acclaimed B schools preferred)