IT Field Service Technician

Location: Cincinnati, OH Department: Information TechnologyW2 FLSA Status: Non-Exempt Reports to the IT Manager / Field Operations Lead Position SummaryThe IT Field Service Technician is responsible for delivering on-site technical support across a broad range of IT infrastructure disciplines in the Greater Cincinnati, OH area. This role serves as the primary hands-on resource for break-fix support, structured and low/high voltage cabling, network infrastructure deployment, and technical project coordination. The ideal candidate is a self-starter who thrives in dynamic field environments and can manage multiple priorities with minimal supervision.

Ensure you read the information regarding this opportunity thoroughly before making an application.
Key ResponsibilitiesBreak-Fix & General IT Field SupportDiagnose and resolve hardware and software issues on desktops, laptops, printers, peripherals, and other end-user devicesPerform on-site troubleshooting for servers, switches, access points, and other network equipmentExecute equipment installations, moves, additions, and changes (IMACs) as directedMaintain accurate service records and update ticketing systems in a timely mannerLow Voltage & High Voltage WorkInstall, terminate, and test low voltage systems including Cat5e/Cat6/Cat6A copper cabling and fiber optic cablePerform conduit work, cable tray installation, and pathway infrastructure as requiredCoordinate with licensed electricians and facilities teams for high voltage work in compliance with NFPA 70E and local codesFollow all safety protocols and OSHA standards for electrical and low voltage environmentsStructured CablingDesign, install, and certify structured cabling systems in commercial and enterprise environmentsTerminate patch panels, wall plates, keystone jacks, and fiber enclosuresConduct cable testing and certification using Fluke or equivalent tools; document test resultsEnsure all cabling work meets ANSI/TIA-568 and EIA standardsNetwork InfrastructureDeploy, configure, and maintain network hardware including routers, managed switches, wireless access points, and firewallsAssist with LAN/WAN infrastructure buildouts, data center installations, and rack-and-stack activitiesCable management and labeling in MDF/IDF rooms and data center environmentsCoordinate with remote NOC or engineering teams to validate connectivity and performanceTechnical CoordinationAct as the on-site point of contact for IT field projects and vendor engagementsCoordinate scheduling, logistics, and site readiness for multi-site IT deploymentsCommunicate project status, issues, and escalations to project managers and stakeholdersCollaborate with cross-functional teams including facilities, security, and third-party contractors
Qualifications Required 3+ years of experience in IT field services, network installation, or a related technical roleHands-on experience with structured cabling installation and certificationWorking knowledge of LAN/WAN networking concepts (TCP/IP, VLANs, DNS, DHCP)Proficiency with standard hand tools, power tools, cable testers, and punch-down toolsValid driver's license and reliable personal transportationAbility to lift up to 50 lbs and work in confined spaces, elevated areas, or variable conditionsStrong communication skills and ability to interface professionally with clients on-sitePreferredCompTIA A+, Network+, or equivalent certificationBICSI Installer or Technician certificationExperience with Cisco, Juniper, Meraki, Ubiquiti, or similar platformsFamiliarity with ITSM/ticketing systems (ServiceNow, ConnectWise, Remedy)Prior experience in a managed services or field deployment environmentOSHA 10 or OSHA 30 certificationWork Environment & Physical RequirementsThis position requires regular travel to client sites throughout the Cincinnati metro area and surrounding regions. Work is performed in a variety of environments including offices, data centers, warehouses, and construction sites. The technician must be comfortable working at heights (ladders, lifts), in confined spaces, and in varying weather conditions. xzbcwsv Flexible scheduling, including occasional evenings or weekends, may be required to meet project deadlines or minimize client disruption.