Unit Head – Operations & Tools Support (AVP / VP) - TJ / 1913667

Recruit AI · Karachi division, Pakistan

Our client National Bank of Pakistan is looking for a Unit Head – Operations & Tools Support (AVP / VP) in Karachi

The Nations Bank, National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.

In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following position in the area of Digital Banking based in Karachi.

The individuals who fulfill the below basic-eligibility criteria may apply for the following position:

Position / Job Title

Unit Head Operations & Tools Support (AVP / VP)

Reporting to

Wing Head BI Operations

Educational /Professional Qualification

• Minimum Graduation in Computer Science / Information Technology / Software Engineering / Computer Information Systems / Engineering or equivalent from a local or international university / college / institute recognized by the HEC of Pakistan
• Candidates having a Masters degree in Computer Science / Software Engineering / Computer Information Systems / Engineering / Information Technology will be preferred

Experience

• Minimum 06 years of experience in Banking and / or Telecom and / or Software House and / or Fintech and / or Financial Institution, including 03 years of experience in IT Operations and / or Application Support (preferably in running a 24x7 or L2 / L3 support team) and / or Platform Management (preferably within BI / Analytics environments)
• Candidates having experience in managing and supporting enterprise-level BI and analytics tools (e.g., Power BI, Tableau, Qlik) and ensuring high platform availability would be preferred

Other Skills / Expertise / Knowledge Required

• Strong operational management and incident resolution skills for critical business systems
• Expertise in platform administration, performance monitoring, and user access for BI / analytics tools
• Proven experience in ITIL-based service delivery, managing SLAs, and user support processes
• Strong understanding of IT Service Management (ITSM) principles and production supports best practices
• Hands-on experience with ITSM tools (e.g., ServiceNow or similar) for incident, problem, and change management
• Proficiency in SQL and scripting for troubleshooting and root-cause analysis of BI and analytics platform issues
• Experience in software license management and vendor coordination for BI and analytics tools

Outline of Main Duties / Responsibilities

• To implement and execute the operations strategy for the BI & Analytics tools portfolio, ensuring reliability and user satisfaction
• To oversee BI platform administration (e.g., Power BI, Tableau) to ensure high availability, performance, and optimization for Data and BI platforms
• To establish operational procedures and SLAs for the analytics ecosystem, ensuring smooth and efficient tool support
• To lead and manage the technical support team, providing L2/L3 support and resolving tool-related issues
• To implement proactive monitoring frameworks to identify and resolve platform issues before impacting users
• To manage user access, security, and license coordination with IT security teams to ensure safe, and controlled access
• To collaborate with Data Engineering and business teams to ensure smooth operations and meet users needs
• To establish incident, problem, and change management processes and report on service performance and SLA compliance
• To conduct user training and onboarding to improve adoption and self-service of BI and analytics tools
• To perform any other assignment as assigned by the supervisor(s)

Place of Posting

Karachi

Assessment Interview(s)

Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteriawill be invited for panel interview(s).

Employment Type

The employment will be on contractual basis for three years which may be renewed ondiscretion of the Management. Selected candidates will be offered compensationpackage and other benefits as per Banks Policy / rules.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.