Project Manager - Customer Delivery

Project Manager (PM) – Customer Delivery Role Overview As a Project Manager in the Customer Delivery team, you will be responsible for delivering multiple customer implementations and/or larger, more complex insurance customers. In addition to owning delivery outcomes, you will help scale delivery excellence by managing complexity, mentoring Associate Project Managers, and driving consistency across projects. Key Responsibilities • Own delivery outcomes across multiple customer implementations and/or large, complex customer engagements • Act as the primary escalation point for customers and internal teams, managing risks, scope, and delivery challenges • Lead complex customer interactions to shape requirements, delivery approach, and implementation strategy • Oversee project planning and execution across projects, ensuring timelines, quality standards, and customer expectations are met • Mentor and guide Associate Project Managers on delivery execution, client handling, and risk management • Drive continuous improvement initiatives across customer delivery, including adoption of AIenabled tools and processes Required Skills and Experience • 6–9 years of experience in project management, consulting, or customer delivery roles • Proven experience managing multiple projects and/or large, complex client implementations • Strong stakeholder management skills, including senior client leadership • Deep ability to manage ambiguity, risk, and cross-project dependencies • Strong understanding of enterprise software delivery; insurance or insurtech experience strongly preferred • Ability to influence delivery strategy and contribute to AI-driven delivery transformation Nice to Have • Prior experience in P&C insurance or insurtech • Experience managing or mentoring project managers • Project management certification (PMP, Agile, Scrum