Operations manager

Job Title: General Manager – Contract Logistics Operations

Job Purpose:

Lead and oversee end-to-end Contract Logistics Operations across multiple locations, ensuring operational excellence, customer satisfaction, profitability, compliance, and continuous business growth.

Key Responsibilities:

Lead warehouse, transportation, and distribution operations. Drive operational efficiency, cost optimization, and service excellence. Manage P& L, budgets, and operational KPIs. Ensure compliance with statutory, safety, and quality standards. Build strong customer relationships and handle key escalations. Lead contract implementation and process improvement initiatives. Develop and mentor high-performing operations teams. Coordinate with Sales, Finance, HR, and other support functions to achieve business objectives.

Qualification & Experience:

Graduate/Postgraduate in Supply Chain, Logistics, Operations, or Management. 15–20 years of experience in Contract Logistics/3 PL operations, including at least 5 years in a leadership role.

Key Skills:

Contract Logistics, Warehousing, Distribution, P& L Management, WMS/ERP, Customer Relationship Management, Process Improvement, Leadership, Strategic Planning, and Stakeholder Management.