Account Manager- North America

Altudo · India

Be a part of a high-growth Customer and Employee Experience consulting firm that’s redefining digital engagement. Recognized by Inc. 5000, Great Place to Work, Deloitte Technology Fast 500 North America, and as the Asana Partner of the Year, Altudo is one of the fastest-growing companies, offering an environment where innovation, learning, and growth go hand in hand.

We are looking for a Strategic Account Manager who will own and drive growth across key enterprise accounts. This role is responsible for end-to-end account ownership including revenue growth, client relationships, and account profitability. You will work closely with senior client stakeholders (CIO/CMO/CDO) to identify opportunities, drive digital transformation initiatives, and position Altudo’s capabilities across Digital Experience Platforms (DXP), CMS, and composable architectures.

What will you do:

• Own and grow strategic customer accounts with responsibility for revenue, account expansion, and profitability.
• Build and maintain strong relationships with senior stakeholders (CIO/CMO/CDO and business leaders).
• Develop and execute account growth strategies, including upsell and cross-sell opportunities.
• Build and manage a strong pipeline within existing accounts to drive sustained revenue growth.
• Partner with solutioning and delivery teams to develop proposals, SOWs, and client presentations.
• Lead client discussions, workshops, and strategic conversations to identify business needs and opportunities.
• Ensure high levels of client satisfaction through successful delivery aligned to scope, timelines, and quality.
• Act as an escalation point and ensure effective resolution of client concerns.
• Track and manage account KPIs including revenue, utilization, profitability, and customer satisfaction.
• Collaborate with cross-functional teams across onshore and offshore locations.
• Contribute to thought leadership through client engagements, industry events, and market-facing initiatives.

Who you are:

• 10+ years of experience in account management, consulting, or client engagement roles.
• Proven track record of managing and growing enterprise client accounts in North America.
• Experience engaging in and selling to C-level executives including CIOs, CMOs, and CDOs.
• Strong experience in solution selling, business development, and contract negotiations.
• Demonstrated ability to manage end-to-end client engagements and drive account growth.
• Good understanding of digital ecosystem including DXP, CMS, and composable architectures.
• Exposure to platforms such as Optimizely, Sitecore, Contentstack, or similar technologies is preferred.
• Strong commercial acumen with the ability to manage revenue and profitability targets.
• Excellent communication and presentation skills with ability to engage senior stakeholders.
• Ability to operate with a “farmer-first” mindset while identifying new opportunities within accounts.
• Proven ability to manage multiple client engagements and deliver under pressure

What’s in it for you?

• Opportunity to drive growth across high-value enterprise accounts.
• Fast-track career growth in a high-performance environment.
• Work closely with global clients and executive leadership.
• Exposure to cutting-edge digital experience and transformation programs.
• Opportunity to build thought leadership and industry presence.

About Altudo

Altudo is an award-winning customer experience consulting firm with a global presence across US, Canada, UK, UAE and India. We combine strategic insight, technology, and creativity to deliver measurable business impacts. Our commitment to excellence has been recognized with awards including Great Place to Work honor, Deloitte Technology Fast 500, Asana Partner of the Year and Inc. 5000 rankings. Our client work has been honored with top industry awards like Hermes, AVA, and Vega echoing our approach to help brand move from vision to value.

We deliver serious outcomes, not serious egos. By blending design-led thinking, engineering precision, and AI-powered intelligence, we help brands move from strategy to execution at speed. As a trusted partner to Sitecore, Optimizely, Contentstack, BigCommerce, Asana we leverage world-class technologies to design scalable, data-driven solutions for our clients. Our frameworks and accelerators play a key role in aligning business ambition with customer impact - building scalable systems that create measurable value and lasting relevance.

At Altudo, we bring together strategists, designers, and engineers who share a common mindset - curious by nature, outcome-obsessed, and unafraid to experiment. We take the work seriously, not ourselves. Our teams challenge assumptions with empathy and move fast with the purpose of creating meaningful impact.

We’re not just building projects. We’re building what’s next - together.

Cues taken from- Who We Are