Front Desk

<p> Front Desk &amp; Treatment Plan Coordinator </p><p> HMC Dental Services Inc </p><p> Position Summary: </p><p> At our elite, technology-driven dental practice, the Front Desk &amp; Treatment Plan Coordinator plays a dual role as the first point of contact for patients and a key facilitator in guiding them through their treatment journey. This professional ensures a seamless, five-star patient experience from the first phone call to treatment completion by combining front office excellence with strategic treatment planning and financial coordination. </p><p> This role requires exceptional customer service, strong organizational skills, dental knowledge, and the ability to manage a fast-paced, high-performance environment while maintaining warmth and professionalism. </p><p> Location: </p><p> 731 S Parsons Ave Brandon, FL 33511 </p><p> Full-time: Monday-Friday </p><p> Key Responsibilities: </p><p> Patient Experience &amp; Front Desk Operations </p><p>· Greet and check in all patients with professionalism and a positive attitude. </p><p>· Answer incoming calls, respond to inquiries, and manage high-volume scheduling using practice management software. </p><p>· Confirm, reschedule, and cancel appointments in alignment with the provider’s production goals. </p><p>· Maintain an organized and welcoming reception area. </p><p>· Ensure HIPAA compliance when managing patient records and communications. </p><p>· Collect and process co-pays, payments, and maintain accurate financial records. </p><p>· Open and close the office daily, manage mail, and assist with front office administration. </p><p> Treatment Plan Coordination </p><p>· Act as the primary point of contact for new patient leads and existing patients with pending treatment. </p><p>· Schedule comprehensive evaluations and gather medical and dental histories prior to the provider’s consultation. </p><p>· Present treatment plans clearly, ensuring patients understand procedures, timelines, and financial responsibilities. </p><p>· Review insurance coverage, verify benefits, and estimate out-of-pocket costs prior to treatment. </p><p>· Offer third-party financing options and in-house payment plans following office policies. </p><p>· Follow up with patients via phone, text, and email to secure case acceptance and maintain patient engagement. </p><p>· Upload all treatment plans, scanned documents, consents, and insurance breakdowns into the patient’s e-record. </p><p> Marketing &amp; Lead Conversion </p><p>· Manage inbound leads from social media, website, marketing platforms, and walk-ins. </p><p>· Convert 50% or more of qualified leads into accepted treatment cases. </p><p>· Track lead status, follow-ups, and treatment progress in the designated CRM or dental software. </p><p>· Participate in morning huddles to strategize daily goals and discuss lead conversion metrics. </p><p> Skills &amp; Qualifications: </p><p>· Minimum 2 years of dental front office or treatment plan coordination experience (required). </p><p>· Knowledge of dental terminology, ADA codes, and insurance processes (PPO, Medicare Advantage). </p><p>· Experience with Open Dental or similar practice management software. </p><p>· Excellent communication skills (verbal and written) in English; bilingual Spanish is a plus. </p><p>· Strong organizational skills with attention to detail and the ability to multitask efficiently. </p><p>· Professional appearance and demeanor consistent with a high-end clinical environment. </p><p>· Confidence presenting large treatment cases and offering financial solutions. </p><p>· Must be reliable, compassionate, and goal-oriented. </p><p> Performance Expectations: </p><p>· Lead Conversion Rate: Minimum 50% monthly. </p><p>· Case Acceptance Goal: Meets or exceeds monthly treatment plan goals. </p><p>· Schedule Optimization: Maintains full provider schedules with minimal cancellations. </p><p>· Patient Experience: Consistently receives positive patient feedback and satisfaction ratings. </p><p>· Documentation Accuracy: 100% compliance with charting, scanning, and treatment recording. </p> <ul><li> Benefits that we offer: <ul><li> Paid time off (PTO)</li><li> Paid Holidays </li><li>401K </li><li> Voluntary Life Insurance </li><li> Employee Assistance Program (EAP)</li><li> Employee discounts </li><li> Medical, Vision, and Dental Insurance </li></ul></li><li><p> Your participation in any of these benefits is subject to eligibility, and other conditions of employment. </p></li></ul><p> HMC Dental Services Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. HMC Dental Services Inc. is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice. </p>