Assistant Property Manager

Position OverviewThe Assistant Property Manager supports the overall management and daily operations of a residential community by partnering with the Property Manager to deliver exceptional resident experiences, maintain operational excellence, and achieve occupancy and financial goals. This role assists with resident relations, apartment readiness, reputation management, service request follow-up, administrative functions, and team leadership while ensuring company standards are consistently met.

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
The Assistant Property Manager works closely with the Property Manager, Maintenance Manager, Leasing team, residents, vendors, and corporate departments to ensure the community operates efficiently and provides an outstanding living experience.
Essential Duties and ResponsibilitiesProperty OperationsAssist the Property Manager in the day-to-day operations of the community.Coordinate and oversee apartment turn schedules to ensure units are completed on time and meet company standards.Facilitate move-in inspections to ensure apartments are ready for new residents.Conduct rent-ready inspections to ensure apartments are prepared for leasing tours.Oversee the move-out inspection process and communicate deficiencies with the Maintenance Manager.Monitor community appearance and identify operational needs requiring attention.Maintain office organization, cleanliness, and inventory of office supplies.Resident RelationsServe as a primary point of contact for residents, providing exceptional customer service.Address resident questions, concerns, and complaints professionally and promptly.Manage incoming phone calls, emails, and voicemails.Coordinate resident communications and follow up to ensure timely issue resolution.Assist with lease administration and resident documentation as needed.Foster positive resident relationships to improve resident retention and satisfaction.Reputation ManagementMonitor online reviews and resident feedback across various platforms.Respond to resident reviews in accordance with company standards.Encourage satisfied residents to submit positive online reviews.Partner with the Property Manager to improve resident satisfaction and community reputation.Service Request CoordinationMonitor service requests and ensure timely completion by the Maintenance team.Follow up with residents regarding completed work orders.Escalate unresolved maintenance concerns to the appropriate team members.Maintain communication between residents and the Maintenance Department.Team Leadership & CollaborationAssist with training, coaching, and supporting leasing and administrative team members.Promote a positive, collaborative work environment.Communicate regularly with the Property Manager and Maintenance Manager regarding operational priorities.Assist in implementing company policies, procedures, and operational initiatives.Resident Engagement & Community EventsCoordinate and assist with resident events and community engagement activities.Support initiatives that enhance resident satisfaction and strengthen community relationships.Administrative & Financial SupportAssist with daily administrative responsibilities, including resident files and documentation.Support rent collection, delinquency follow-up, and other financial processes as assigned.Assist with reporting, recordkeeping, and operational documentation.Maintain accurate records in Yardi and other company systems.Additional ResponsibilitiesPerform other job-related duties as assigned based on business needs.EducationHigh school diploma or equivalent required.Associate's or Bachelor's degree in Business Administration, Property Management, Hospitality, or a related field preferred.ExperienceMinimum of 2–4 years of experience in residential property management, leasing, or customer service preferred.Previous experience in an Assistant Property Manager or Leasing Manager role strongly preferred.Knowledge, Skills & AbilitiesExcellent interpersonal and communication skills.Strong customer service and conflict resolution abilities.Ability to lead and motivate team members.Strong organizational and time management skills.Ability to prioritize multiple tasks in a fast-paced environment.Working knowledge of residential property management operations.Familiarity with Yardi property management software preferred.Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.Ability to analyze problems and implement effective solutions.Strong attention to detail and follow-through.Work Schedule & AvailabilityTuesday through Saturday during standard business hours.Ability to work evenings, weekends, and holidays as business needs require.Flexibility to work additional hours to support leasing goals, resident needs, and operational priorities.Essential FunctionsSupport the daily management and operations of the community.Coordinate apartment readiness and inspections.Provide exceptional resident service and issue resolution.Monitor service requests and resident follow-up.Support leasing, administrative, and financial operations.Assist with team leadership and operational oversight.Maintain accurate records and ensure compliance with company policies.Physical RequirementsAbility to sit, stand, and walk throughout the workday.Ability to frequently tour apartment homes and community grounds.Ability to climb stairs as necessary.Ability to occasionally lift up to 15 pounds.Ability to use computers, telephones, printers, copiers, and other standard office equipment.Work EnvironmentOffice-based environment within a residential apartment community.Frequent interaction with residents, prospects, vendors, contractors, and internal departments.Fast-paced environment requiring multitasking, organization, and strong customer service skills.Regular walking throughout the property to conduct inspections and support community operations.About The KRE GroupThe KRE Group is a family-owned real estate investment and management company dedicated to building high-quality living and workspaces across New Jersey and Pennsylvania.Since 1979, KRE has specialized in real estate investment, development, and property management. KRE has leveraged its exceptional base of human and physical capital to expand intelligently and take advantage of emerging economic and cultural trends.The KRE Group conducts background checks and motor vehicle record (MVR) checks, where applicable, as a condition of employment. xzbcwsv The KRE Group is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.Benefits:
401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offParental leaveReferral programRetirement planTuition reimbursementVision insurance
Work Location: In person