Sepg associate

G10X · Kochi, India

Role: SEPG Associate

Location: Infopark, Kochi- WFO

Experience : 3 years

Role Summary Coordinate with Delivery, Enabling Functions, and Service Lines to ensure high-quality project delivery. Optimize and maintain the organization's Quality Management System (QMS). Ensure adherence to organizational processes, standards, and quality frameworks across teams. Drive continuous process improvement to enhance customer experience and delivery excellence.

Key Responsibilities Track compliance with organizational processes, standards, and quality frameworks. Monitor adherence to Quality Management System (QMS) policies and procedures. Prepare and circulate project dashboards, quality metrics, and compliance reports. Generate audit summaries and management reports for process performance review. Conduct and document project reviews, process audits, and quality assessments. Monitor corrective and preventive actions (CAPA) and ensure timely closure. Maintain version-controlled process documentation, SOPs, templates, and quality artifacts. Support internal and external audit preparation and ensure audit readiness. Facilitate process, quality, and compliance awareness sessions for project teams. Identify process gaps, deviations, and quality risks, and escalate them to management. Coordinate with cross-functional teams to drive process improvements and standardization. Assist in defining, implementing, and improving organizational quality initiatives. Collect, analyze, and interpret process metrics to support continuous improvement. Promote best practices in project management, quality assurance, and process compliance. Support organizational process improvement initiatives based on ISO and quality standards.

Required Skills Knowledge of Quality Management Systems (QMS) and ISO standards. Understanding of Project Management principles and methodologies. Strong documentation and reporting skills. Good analytical and statistical skills. Proficiency in Microsoft Excel, Power Point, and reporting tools. Excellent communication and stakeholder coordination skills. Attention to detail and strong organizational abilities. Ability to work collaboratively with cross-functional teams.

Preferred Skills Statistical analysis and data interpretation. Experience in process improvement initiatives. Exposure to quality frameworks such as ISO 9001, CMMI, or similar standards. Familiarity with audit processes and compliance management.