Bilingual Community Health Worker

Titanium Healthcare, Inc. · Victorville, United States

Community Health Worker

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

The Community Health Worker (CHW) is a field-based member of the Enhanced Care Management (ECM) team who has lived experience in the ECM patient community and serves as a liaison between the patient and the healthcare system. The CHW is responsible for helping patients and their families navigate and access community and healthcare services to adopt healthy behaviors.

This position is hybrid. Work from home and go into the field (Victorville). Travel is required to conduct in-person member visits within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

Provide support to patients who are difficult to engage and/or who have cultural or linguistic barriers to care via field-based contacts including accompaniment to appointments

Assist the Registered Nurse Care Manager, Behavioral Health Care Manager and Care Coordinator in panel management by performing delegated activities as assigned

Assist the Enhanced Care Management (ECM) team in engagement efforts of eligible patients in the clinic and within the community

Assist patients on navigating the healthcare system and community resources

Perform follow-ups by phone and in person with all eligible and enrolled ECM patients

Help patients successfully participate in medical and/or behavioral health care and overcome barriers to care

Update and provide information on patient barriers to the multi-disciplinary team and providers

Engage with patients, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as motivational interviewing) and promotes collaboration between the patient and the medical/behavioral team

Collaborate on patient care plans with ECM team members

Participate in weekly systematic and ad hoc case reviews

Consult with the RN Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature

Accompany patients to office visits, as needed, and in the most accessible setting, within health plan guidelines

Perform other duties and projects as assigned

Sensory Requirements

Fluent in English (written and verbal), Bilingual in Spanish

Ability to communicate clearly in-person, by phone, and electronically

Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation

Ability to identify problems and use logic and related information to develop and implement solutions

Excellent organizational skills and attention to detail

Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Physical Activity

Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)

Ability to climb stairs or navigate uneven terrain in community and home environments

Ability to bend, reach, and conduct in-person visits in non-traditional environments

Must be able to remain in a stationary position

Must be able to move around the office and/or travel throughout community

Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Environmental Conditions

Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions

Ability to maintain professionalism and safety in diverse environments

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Technology Use

Frequent use of computers, keyboard, and handheld/mobile devices

Ability to type for extended periods

Competent with computers, email, virtual platforms, and Microsoft Office based programs

Diploma/GED required, associate degree preferred

Minimum 1+ years of experience in healthcare, social services, or care coordination

Current and valid Driver's License with a clean driving record

Reliable transportation and proof of auto insurance

Current BLS certification from the American Heart Association upon start date

Distraction-free home workspace with a secure internet connection

eClinicalWorks (eCW) experience

Care management experience

Make an impact: an organization who cares about its employees, communities, and the future of healthcare

Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself

Growth: opportunities to develop and grow your career with us

Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business

Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time off for sick, jury duty, bereavement, reproductive loss, and therapy

Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model

Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan

Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare

Flexible Spending, Health Savings & Dependent Care Accounts

Life/AD&D insurance funded 100% by Titanium Healthcare

Supplemental Disability Plans

Employee Assistance Programs

Protect your pet(s) with Pet Insurance

Employee Referral Program: earn up to $1000 for each referral

401(k) plan and Roth IRA options

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.