Customer Success Associate

YOU MUST APPLY HERE TO BE CONSIDERED: Official JD + About us: YOUR ROLE We're looking for a customer-first operator who can ensure our enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead's AI calling agents. This role is about ownership, follow-through, and trust . You'll work closely with customers and internal teams to make sure deployments go right, issues are resolved fast, and customers genuinely succeed with our product. Your work will involve: Own customer onboarding, go-lives, and early adoption journeys Act as the primary point of contact for day-to-day customer communication Track requirements, action items, and follow-ups to ensure nothing slips Monitor customer usage, satisfaction, and basic account health metrics Identify issues early and c