Technical Support Specialist

NIIT · Haryana, India

We’re Hiring: International Technical Support Specialist

Location: Gurgaon (Work from Office)

Shift: Rotational (including Night Shift)

Working Days: 5 Days a Week

Key Responsibilities:

• Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub

• Communicate professionally with global customers via ticketing systems

• Handle and manage customer escalations effectively

• Collaborate with internal global teams to deliver high-quality support

• Take ownership of issues and ensure timely resolution

• Perform root cause analysis for reported incidents

• Generate and deliver reports on learning usage and customer requests

• Provide feedback to product/technical teams for continuous improvements

• Ensure GDPR compliance across processes

• Contribute to process improvements and efficiency

Desired Candidate Profile:

• 2–4 years of experience in BPO/Call Centre (international voice/blended process)

• Bachelor’s degree in technical field (BCA / B.Tech / B.E.)

• Strong experience in customer handling & escalation management

• Excellent verbal & written English communication skills

• Comfortable working in rotational/night shifts

✨ Perks & Benefits:

• Both-side cab facility (within hiring zone)

• 5-day work week

• Global exposure & collaborative work environment

Interested? Apply Now!

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