Transition Manager (H/F)

As TCS France accelerates new programs across IT Infrastructure, Cloud, Application Support and SAP, the Transition Manager is accountable for end-to-end service transition from current state to steady state operations. The role ensures a controlled, risk-managed handover of services (people, process, technology, governance and tooling) while protecting business continuity, service levels and customer experience. 1. Purpose perform discovery of current services, tools, assets, SLAs/OLAs, volumes, environments, risks and dependencies. Transition Planning : Build an integrated transition plan (workstreams, milestones, deliverables, RACI, resourcing, budget), define acceptance criteria and entry/exit gates, and establish governance cadence. Knowledge Acquisition create/update runbooks, SOPs, architecture diagrams, CMDB/service maps, support model, and escalation paths; validate knowledge via walkthroughs and simulations. Process manage hypercare and warranty periods. Service Acceptance monitoring onboarding; EUC/site readiness; network/DC operations handover; vendor runbooks and on-call setup. Cloud Landing zone migration factory onboarding; security/IAM patterns; FinOps baseline; backup/DR; SRE/DevOps operating model definition. Application Support L2/L3 support model; ticket queues environment access; release knowledge base and defect triage; observability interface inventory; transport batch/IDoc monitoring; business process alignment; cutover and hypercare planning with business. 3. Qualifications ability to engage confidently with senior customer stakeholders. Transition ability to manage multi-vendor and multi-cultural teams. Technical Breadth : Working understanding of infrastructure, cloud platforms, application support operations and SAP landscapes; ability to challenge and validate technical readiness with SMEs. Tooling : Service management tools (e.g., ServiceNow), project planning tools (MS Project/Jira), collaboration tools (Teams/Confluence), monitoring/observability basics. Language : Fluent English required; French strongly preferred for client-facing roles in France. Certifications (Preferred) : PMP / PRINCE2 / Agile certifications (SAFe, Scrum Master) as applicable. Cloud certifications (AWS/Azure/GCP) – at least Associate level preferred. SAP certifications or SAP Solution Manager / AMS experience (for SAP-focused transitions). #J-18808-Ljbffr