Technical Product Support Specialist

Hyring® · Tamil nadu, India

Title:- Product Operations Support Specialist

Experience: 2–4 Years

Education: AA/BA preferred; equivalent relevant experience will also be considered

English: C1 or above preferred

Location: Anna nagar, Chennai

The Role

We are looking for a Product Operations Support Specialist to join our fast-paced and innovative environment.

• The role will focus on supporting customer onboarding by configuring digital documents, troubleshooting product-related issues, managing data, and ensuring smooth customer workflows.
• The role requires strong Advanced SQL skills, attention to detail, analytical thinking, and the ability to investigate and resolve operational and data-related issues.
• The successful candidate will work closely with Customer Success, Product, and Integration teams to deliver accurate and efficient customer configurations.

Responsibilities

• Configure and manage customer documents within our document-signing platform, PandaDoc, including the manual setup of customized fields.
• Configure customer document templates, assign them to relevant teams and sections of the platform, and enable additional features as required.
• Perform advanced SQL queries to investigate data issues, validate configurations, identify discrepancies, and support troubleshooting.
• Analyze data using SQL to identify root causes of product, workflow, and integration-related issues.
• Perform data checks and reconciliation using SQL to ensure accuracy and consistency across systems.
• Assist with additional manual account setup, product configuration, and operational tasks as required.
• Document recurring issues, identify process improvements, and contribute to improving operational efficiency.

Working Hours: 1:00 PM – 9:30 PM

Working Days: Monday to Friday

Transportation: Drop facility available for female employees

Budget: ₹8 LPA – ₹10 LPA

Night Shift: One day per week. Employees will have the option to work from home during the night shift and will receive a ₹1,000 night shift allowance for each night worked.