Tennis Club - Membership Service Repre

Membership Service Representative The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility. About the Job The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs. Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry. Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission. Provides outstanding customer service to all members, guests, staff and the community at-large. Qualifications and Skills: High school diploma or GED; Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations. Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace. Strong communication and relationship-building skills. PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly. Benefits: Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents ; paid time off/sick leave, numerous professional development opportunities. Basic Function and Scope of Responsibility : The Membership Service Representative plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch. Reporting to the Membership Director, the basic function and scope of responsibility for the Membership Service Representative includes: Meeting Association standards for the handling of a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry Serving as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs Developing engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission Providing outstanding customer service to all members, guests, staff and the community at-large Customer Service Standards: Staff Engagement: Greet all members with a smile, eye contact and by name Be knowledgeable of all programs and activities to engage members Introduce members to each other Facility Excellence: Own the atmosphere created by cleanliness of the facility, information is up to date and have a positive attitude. Ensure that information communicated and/or displayed is updated and accurate Be proactive and responsive to all members needs Show: Share personal Y experience with all Share Y Mission stories Education, Certification, Skills, and Experience: High school diploma or GED Must posses initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace Strong communication and relationship-building skills PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly YMCA Leadership Certification: Position requires ongoing progress towards Leader Certification Hours: Hours available are primarily weekends. Some weekday shifts may be available. Friday 11am-5pm or 3pm to 10:15pm Saturdays 6am-1pm or 1pm-8pm Sundays 9am-5pm Availability to pick up shifts any time from 5:30am-10pm a plus Working Conditions: Ability to work weekends and evenings for branch and corporate functions Ability to sit, stand or move for extended periods of time Able to bend for purposes such as filing, inventory counts, etc Able to walk up and down stairs, as needed, when giving tours