Senior Manager, Digital CX & AI-Driven Banking

Mashreq · India

Mashreq is seeking a Senior Manager – Customer Experience (Digital Channels & Applications) to shape end-to-end digital journeys for SME and individual customers across mobile apps, digital channels, and AI-enabled interfaces. You will lead optimization of digital journeys, use data to identify opportunities, and design AI-chatbot experiences that handle queries, complaints, and service requests.

Join a role that partners with product, technology, operations, and service teams to deliver