Mega Walk-in Drive For Fresher - International Voice Process

HCLTech · Noida, India

Fresher Walk-In Drive for Customer Support Executive (Voice) for HCLTECH

HCL Tech Hiring for US/UK Voice Process 1st Aug 2026 Walk in directly.

Walk in Timing- 11am-2pm

Interview Location: - HCL Technologies: -

HCL Tech - NSL Techzone Plot No 8, sector 144 Noida , Uttar Pradesh

Designation: Customer Care Representative-Freshers

Any Grad/UG can apply (No Regular Students / No Law Graduate)

B.tech, MTech, BCA and MCA is not eligible.

Work Location: Noida

Two Way Cabs Available

Job Description - Customer Service Executive - Fresher

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.

Work Experience & Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in US/UK Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers

Please don't carry laptop while coming for interview

Contact Person- Urmika Shah Mehta