Senior Professional Services Engineer

Accops · India

Senior Professional Services Engineer | Accops Systems

We are looking for a Senior Professional Services Engineer to join our team. The ideal candidate should have strong expertise in infrastructure, networking, Windows/Linux environments, virtualization, security technologies, and customer-facing solution implementation.

Technical Skills – Mandatory

• Strong knowledge of Windows Server & Client Operating Systems
• Hands-on experience in Network/System Administration
• Strong understanding of Active Directory, Group Policy Objects (GPO), User Profiling & Remote Desktop Services (RDS)
• Good understanding of Linux OS and fundamentals
• Strong networking knowledge with experience in troubleshooting and monitoring tools such as Wireshark, Process Monitor, Nmap, DebugView , etc.
• Experience in Infrastructure Design
• Hands-on experience in one or more of the following:
• VDI / Desktop Virtualization
• Application Virtualization
• Load Balancing
• VPN, Proxy & Firewalls
• Secure Gateway technologies
• VPN / MFA / IAM / ZTNA

Good to Have

• Cloud management experience
• Experience working with an OEM/Product company in Support, Implementation, or Pre-Sales
• Scripting knowledge in Bash/Shell and PowerShell
• Knowledge of Accops / Citrix / VMware products

Key Responsibilities

• Coordinate with customers to design, deploy and roll out Accops solution suites as per the agreed Statement of Work (SoW)
• Manage relationships with internal and external stakeholders
• Drive effective 360-degree communication throughout project execution
• Manage and coordinate SoW changes with customers and Product Engineering teams
• Drive projects from implementation through rollout and completion , ensuring project objectives and success criteria are achieved
• Manage multiple implementation projects simultaneously
• Plan project execution, track progress and ensure timely reporting and delivery
• Collaborate with and mentor the implementation team by sharing technical knowledge and best practices
• Work closely with the Product Management team to suggest product improvements, new features and enhancements
• Willingness to travel to client locations as required

Soft Skills

• Strong verbal and written communication
• Excellent articulation and solution-designing skills
• Proactive and self-motivated approach
• Strong analytical and logical thinking
• High sense of ownership and accountability
• Strong team player with a collaborative mindset
• Quick learner with the ability to adapt to changing requirements
• Strong multi-tasking and project management capabilities