Customer Success Manager, Global Tech Touch

Customer Success Manager (CSM)The Customer Success team at Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to handle global small-customer business and partner relationships in the EMEA and AMER region. The mission will be to retain and expand customers efficiently through Planet's low-touch model.The ideal candidate is a self-starter, creative thinker and a great communicator. Maintaining a human-centered approach will help drive value realization and return on the client's investment. The CSM will grow and utilize their expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer's go-to Planet ambassador.This is a full-time, hybrid role which will require you to work from our San Francisco or Arlington, VA office 3 days per week.Impact You'll Own:Ensure that customers are in a position to adopt and see the value of our productsProvide a low-touch onboarding and training experienceDeliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet's low-touch modelCommunicate consistently with clients throughout the contract life-cycle, escalating important issues where neededWork closely with Finance, Product, Sales and other teams across the companySet the right expectations for clients and partners and redirect them to the appropriate resourcesInitiate negotiations and execute timely contract renewals and expansionsIdentify opportunities for upselling or expanding the use of the product or servicesWhat You Bring:2+ years of relevant work experienceBachelor's Degree in relevant fieldGood working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)Experience working with GIS applications (QGIS, ESRI, GEE etc.)Excellent verbal and written communication skills in English, the language of the companyAbility to successfully communicate and coordinate with international customers & sales teamCreative problem solving skills and proactive work styleAbility to multitask and prioritize job requirementsAptitude to adapt to changeWhat Makes You Stand Out:Working knowledge of Salesforce (SFDC) and how to apply its use across the customer lifecycle contract renewalSales negotiation skillsApplication Deadline: 11:45p / 23:45 PT on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to.Benefits While Working at Planet:Comprehensive Medical, Dental, and Vision plansHealth Savings Account (HSA) with a company contributionGenerous Paid Time Off in addition to holidays and company-wide days off16 Weeks of Paid Parental LeaveWellness Program and Employee Assistance Program (EAP)Home Office ReimbursementMonthly Phone and Internet ReimbursementTuition Reimbursement and access to LinkedIn LearningEquityCommuter Benefits (if local to an office)Volunteering Paid Time OffCompensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This role is eligible for commission.San Francisco Salary Range $85,600 —$106,960 USDSan Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Why we care so much about Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride.EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.