Assistant Manager-Inside Sales

Frido · India

Job Title: Assistant Manager–Inside Sales

Location: Pune, Maharashtra

Experience: 7+ years

Industry Preference: D2C / E-commerce / Consumer Products / Mobility / Wellness / BPO Sales Employment Type: Full-time

Job Summary

We are seeking a result-driven Assistant Manager – Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience.

Key Responsibilities

Sales & Revenue Growth

• Drive daily, weekly, and monthly sales targets through inside sales channels.

• Monitor lead conversion funnels and optimize performance.

• Develop strategies to improve connect rate, qualification, and closures.

• Identify upsell and cross-sell opportunities.

Team Management

• Lead, coach, and mentor inside sales executives.

• Monitor individual performance and ensure KPI achievement.

• Conduct daily huddles, call audits, and performance reviews.

• Drive motivation and team productivity.

Lead & Process Management

• Ensure timely lead allocation and follow-up adherence.

• Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.

• Improve lead handling processes to maximize conversions.

• Work closely with marketing to improve lead quality.

Quality & Training

• Monitor call quality and adherence to sales scripts and processes.

• Identify training needs and conduct refresher coaching.

• Improve objection handling and customer engagement standards.

Reporting & Analytics

• Track sales metrics: conversion rate, revenue per lead, connect rate, follow-up adherence.

• Generate performance dashboards and insights.

• Use data to drive decision-making and continuous improvement.

Customer Experience

• Ensure a consultative sales approach and excellent customer experience.

• Handle escalations and critical customer concerns when required.

Preferred Skills

• Experience in D2C or high-volume sales environments.

• Familiarity with WhatsApp, video selling, and omnichannel sales.

• Exposure to performance marketing lead funnels.

• Experience in process optimization and automation tools.

Key Performance Indicators (KPIs)

• Conversion Rate Improvement

• Revenue per Lead

• Lead Response & Follow-up TAT

• Team Productivity & Target Achievement

• Call Quality & Compliance

• Customer Satisfaction

Interested candidate can share their CV to sanobar.s@myfrido.com