Manager, Customer Success Engineering

About the Role We are looking for an experienced and customer-focused Manager, Customer Success Engineering to lead a team of Customer Success Engineers and deliver exceptional technical support for enterprise customers. In this role, you will be responsible for building a high-performing team, driving operational excellence, and creating a proactive, AI-enabled customer support experience. You will lead technical escalations, improve support processes, and partner closely with cross-functional teams to continuously enhance customer outcomes. This is an opportunity for someone who enjoys solving complex technical problems, leading people, and building scalable support operations in a fast-paced B2B SaaS environment. Lead and mentor a team of Customer Success Engineers supporting global ent