Customer Service Executive

SAFE SEA LOGISTICS PRIVATE LIMITED · India

We are hiring an Export Import Executive to manage Export & Import Documentation, Client Coordination, and B2B Operations for multiple Manufacturing Accounts. This role is ideal for candidates interested in Export Import Operations, Client Servicing, and Back Office Management.

Roles & Responsibilities

• Manage Export & Import Documentation, including Invoices, Bills of Lading, Customs Documentation, and Shipping Records
• Handle Client Coordination, Client Servicing, Customer Support, and Client Follow-up
• Support Order Processing, Order Management, Production Planning, and Dispatch Coordination
• Maintain MIS, Excel Sheets, Data Management, and Back Office Records
• Track Packaging Material, Client-owned Materials, and assist in Client Documentation
• Coordinate with Manufacturing Operations, Factory Teams, Stores, and Dispatch Teams
• Assist in Telecalling, Customer Care, and Client Escalation Handling
• Ensure smooth B2B Client Coordination and Export Import Operations

Key Responsibilities:

• Oversee customs clearance and import/export documentation.
• Coordinate with customs brokers, freight forwarders, shipping lines, and transporters.
• Manage inbound and outbound logistics operations.
• Ensure timely clearance, dispatch, and delivery of shipments.
• Monitor freight costs and optimize logistics expenses.
• Ensure compliance with customs, DGFT, and other regulatory requirements.
• Resolve shipment delays, customs issues, and logistics challenges.
• Maintain accurate records of imports, exports, duties, and logistics expenses.
• Develop and maintain relationships with logistics service providers.
• Lead and supervise the C&F and logistics team.

Eligibility & Preferred Background

• Graduate / Post-Graduate
• Freshers and candidates with experience in Export Import Operations, Documentation, Client Coordination, Back Office Operations, Order Processing, or Telecalling Executive can apply
• Strong English Communication, Coordination Skills, Teamwork, Problem-Solving Ability, and Client Handling Expertise
• 2+ years of experience in Clearing & Forwarding, Import-Export, or Logistics Management.

Job Location

Ahmedabad (Only Ahmedabad based candidates should apply)

Job Location : Ashram Road (income tax), Ahmedabad

7021147302 || Mahendra

account@safesealogistics.com

Full-time