IT Administrator

BuzzClan · India

Job Description – IT Administrator (L2)

Position: IT Administrator (L2)

Location: Mohali (Work from Office)

Shift: 2:00 PM – 11:00 PM IST

Employment Type: Full-Time

Experience: 4–8 Years (L2)

Joining Preference: Immediate Joiners or Early Joiners Preferred

About BuzzClan

BuzzClan is a global technology consulting company delivering AI-driven Cloud, Data, Digital Transformation, ERP, and Talent Solutions. With delivery centers across India, the United States, Canada, and Africa, we empower organizations with innovative technology solutions while fostering a collaborative and growth-oriented work environment.

We are looking for a proactive and technically strong IT Administrator (L2/L3) to manage and support our IT infrastructure, ensure business continuity, strengthen cybersecurity, and provide excellent technical support across the organization.

Key Responsibilities

System Administration & Infrastructure Management

• Monitor servers, systems, and IT infrastructure to ensure high availability and optimal performance.
• Perform regular system maintenance, updates, security patches, and configuration management.
• Manage Windows Server environments, Active Directory, DNS, DHCP, Group Policies, and system administration activities.
• Configure, maintain, and monitor virtualization platforms and storage solutions.
• Execute and monitor scheduled data backups and restoration activities.

Network Administration

• Install, configure, and maintain LAN, WAN, Wi-Fi, VPN, routers, switches, firewalls, and network devices.
• Monitor network performance and troubleshoot connectivity issues.
• Ensure network security through firewall policies, access controls, VPN management, and security best practices.
• Coordinate ISP connectivity and network infrastructure upgrades.

User Support & IT Service Management

• Provide Level 2/Level 3 technical support for hardware, software, operating systems, Microsoft 365, and business applications.
• Resolve user incidents within defined SLAs and maintain high service quality.
• Manage onboarding and offboarding activities including user account creation, permissions, and device allocation.
• Conduct end-user training on IT systems, cybersecurity awareness, and technology best practices.

Hardware & Software Management

• Install, configure, and maintain desktops, laptops, printers, scanners, servers, and peripheral devices.
• Manage software deployments, licensing, upgrades, and renewals.
• Maintain IT asset inventory and lifecycle management records.
• Troubleshoot and resolve hardware and software issues efficiently.

Information Security

• Implement and enforce IT security policies and organizational standards.
• Manage antivirus, endpoint protection, and security monitoring tools.
• Perform vulnerability assessments and coordinate remediation activities.
• Respond to security incidents, investigate root causes, and implement preventive measures.

System Performance & Optimization

• Monitor system health and proactively optimize infrastructure performance.
• Conduct capacity planning based on business growth and utilization trends.
• Plan and execute infrastructure upgrades with minimal downtime.
• Recommend improvements to enhance reliability, scalability, and operational efficiency.

Documentation & Compliance

• Maintain accurate documentation for system architecture, network diagrams, configurations, SOPs, and IT processes.
• Generate reports related to system performance, incidents, security events, and asset utilization.
• Ensure compliance with internal IT policies and applicable industry standards.

Project & Vendor Management

• Participate in IT infrastructure projects including migrations, cloud initiatives, network upgrades, and software deployments.
• Coordinate with vendors for procurement, warranty management, AMC support, and technical escalations.
• Assist in budgeting, cost estimation, and IT procurement planning.

Disaster Recovery & Business Continuity

• Develop and maintain disaster recovery and business continuity plans.
• Conduct periodic backup validation and disaster recovery drills.
• Ensure rapid recovery of critical systems during outages and business disruptions.

Automation & Continuous Improvement

• Research emerging technologies and recommend infrastructure improvements.
• Identify opportunities to automate routine IT operations using PowerShell, Bash, or other scripting tools.
• Continuously improve IT processes, documentation, and operational efficiency.

Required Skills & Technical Expertise

Core Technical Skills

• Windows Server Administration
• Active Directory, DNS, DHCP & Group Policy
• Microsoft 365 Administration
• Network Administration (LAN/WAN/Wi-Fi/VPN)
• Firewall Management
• VMware/Hyper-V Virtualization
• Backup & Disaster Recovery Solutions
• Endpoint Security & Antivirus Management
• Windows 10/11 Administration
• Hardware Troubleshooting
• IT Asset Management
• System Monitoring Tools
• Remote Support Tools

Preferred Skills

• Azure Administration
• AWS Fundamentals
• Microsoft Intune
• Endpoint Management (MDM)
• PowerShell or Bash Scripting
• ITIL Framework Knowledge
• Cybersecurity Best Practices
• Cloud Infrastructure Support

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• Relevant certifications such as Microsoft Certified , CCNA , MCSA , Azure Administrator , VMware , ITIL , or equivalent will be an added advantage.

Experience

L2

• 4–6 years of experience in IT Infrastructure and System Administration.
• Strong hands-on experience with Windows servers, networking, Microsoft 365, and end-user support.

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.
• Customer-focused mindset with strong problem-solving capabilities.
• High ownership, accountability, and attention to detail.
• Willingness to work in the 2:00 PM – 11:00 PM IST shift.

Why Join BuzzClan?

• Opportunity to work with global teams and enterprise technologies.
• Exposure to cloud, AI, cybersecurity, and digital transformation initiatives.
• Collaborative and innovation-driven work culture.
• Learning, certification, and career growth opportunities.
• Competitive compensation and performance-driven rewards.

Location: Mohali (Work from Office)

Shift: 2:00 PM – 11:00 PM IST

Notice Period: Immediate Joiners or candidates with an Early Notice Period will be given preference.