Client success partner

Aptita · Mumbai, India

Role- Client Success Partner

Experience - 4 to 7 Years

Budget - 8 LPA

Notice Period - Immediate to 30 Days

Location- Mumbai. (Ghatkoper) (only Mumbai candidates can apply.)

Only apply Digital agency candidates.

Roles & Responsibilities -

● Act as the primary point of contact for assigned client accounts

● Manage day-to-day client communication, follow-ups, and relationship management

● Coordinate with internal teams across creative, media, content, SEO, and operations for smooth execution

● Ensure campaigns and deliverables are completed within agreed timelines and quality expectations

● Conduct regular client review meetings and maintain clear communication on progress and deliverables

● Understand client objectives and ensure execution aligns with business goals

● Track project timelines, approvals, dependencies, and pending actions across teams

● Support strategy discussions, campaign planning, and client presentations

● Prepare reports, MOMs, presentations, and status updates for clients and internal stakeholders

● Identify client concerns proactively and ensure quick resolution through coordination with teams

● Build strong long-term client relationships and contribute to account growth opportunities

● Ensure high levels of client satisfaction, accountability, and

delivery ownership Our detailed job task role is listed here. For any candidate, expecting

to be interviewed, reading through this is mandatory for an interview

Key Success Metrics

● Client retention and satisfaction levels

● Timely delivery of projects and campaigns

● Reduction in communication gaps and execution delays

● Strong coordination across internal teams and stakeholders

● Account growth through relationship building and proactive servicing

● Accuracy and quality in reporting, presentations, and communication

Key Skills

● Strong client servicing and stakeholder management skills

● Excellent verbal and written communication skills

● Strong coordination and follow-up capabilities

● Ability to manage multiple accounts and priorities simultaneously

● Good understanding of digital marketing, branding, and campaign workflows

● Strong Power Point and Excel skills

● Problem-solving mindset with high ownership

● Ability to work in a fast-paced agency environment