Healthcare Contact Center Manager: Ops & Patient Experience

Shield Healthcare · Carrollton, United States

Shield Healthcare seeks a Contact Center Manager in Carrollton, TX to lead the daily contact center operations and manage supervisors and frontline staff. You will drive service level performance, ensure compliant, high-quality service delivery, and partner with clinical and administrative leadership to improve patient access and revenue opportunities.

The role emphasizes a culture of accountability, continuous improvement, and employee engagement, with 15% travel and heavy focus on patient